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Thread: My bummer experience with Hancock’s of Paducah

  1. #1
    Super Member plainpat's Avatar
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    I ordered from HOP & heard nothing except thanks for the $$$.No estimated delivery date, nothing.
    Decided it would be ok, as it'd been 9 days since the order & was expecting delivery any day......NOT.
    Just received a "sorry" & they "estimate " delivery in 30 days.What kind of sense does that make, when their site already says "back orders" won't be delivered?
    Thank heaven it wasn't fabric I had to have & my order is cancelled.!st & last order from HoP. Will be more cautious of all on line shops from now on & will not deal with anyplace that doesn't give estimated delivery.JMO

  2. #2
    Moderator kathy's Avatar
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    well I placed an order a few days ago and haven't heard anything either, they haven't taken the money yet either. Some of the stuff I ordered was not available yet so I didn't expect it right away but I do hope they send my other stuff. I ordered from them a few years ago and didn't have any problems.

  3. #3
    Senior Member laureneberhard's Avatar
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    I have ordered several times from them and have had no trouble at all. I suggest you call them. Maybe they are having puter problems.

  4. #4
    Super Member plainpat's Avatar
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    The e mail said they finally figured out the fabric was out of stock.After 9 days, I would think so.There was no mention of puter probs.It's ok tho, as I've had great service from other on line shops & will continue to deal with them.


    Quote Originally Posted by laureneberhard
    I have ordered several times from them and have had no trouble at all. I suggest you call them. Maybe they are having puter problems.

  5. #5
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    One of the things I learned after several phone calls is to never order anything that's on sale and backordered.

    I've otherwise never had a problem with my orders - except they insist on addressing me by my first name - and we're total strangers.

  6. #6
    Power Poster BellaBoo's Avatar
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    I know it's maddening to have bad customer service and once it happens it is almost a certainty for me not to order from the place again. I have ordered from Hancock's of Paducah many times and never had a problem. I do think they offer too many items that are not available for them to ship when ordered.

  7. #7
    Super Member quiltmaker's Avatar
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    I've ordered from them too many times to even remember (years) and never had a problem. I do know that many of the new fabric collections are pre-order. I also have found it to be a good rule not to order something on backorder because even tho they give an expected date of item in stock they don't really have any control over when they receive it. Then how many orders are in front of yours before they are able to process your specific order. This applies to any type of online business.

    If I hadn't heard anything/received anything for 9 days after any order I make I would have been on the phone long before then. It doesn't take much to be proactive and follow up oneself on any online orders. Hancocks of Paducah is a emormous business and they run sales all the time and I imagine depending on the sale they are swamped with orders and could run out of stock on any given item.

    Mistakes are made as people are only human. But for me HOP is a marvelous place to shop and my experiences with them have been wonderful.

  8. #8

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    Never ordered from them but thanks for the heads up

  9. #9
    Super Member Scissor Queen's Avatar
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    I've ordered from HOP dozens of times. I screwed up the zip code one time after I had just moved and *they* fixed my screw up!!! They recut the order and sent to me and told me to keep the other order if it ever showed up. And if I remember right it wasn't a small order either.

  10. #10
    Super Member leaha's Avatar
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    I have ordered from HOP several times and had super service. Have also vitited in person and love, love, love them! For me it's the only place to shop, I can get every thing I want and need, and more, the staff has always been so nice, it is just a fun place to shop!

  11. #11
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    Quote Originally Posted by gollytwo
    One of the things I learned after several phone calls is to never order anything that's on sale and backordered.

    I've otherwise never had a problem with my orders - except they insist on addressing me by my first name - and we're total strangers.
    A little off topic, but response to last sentence----How do you like being called, Hon, Honey, Darlin', Sweetie? I'd rather be called by my first name than these..... To me these names tell me you are not interesting in me as a person and couldn't care less if I was around or not.

    During a recent visit to the ER one of the nurses kept calling me 'sweetie'. We will be doing such and such, 'sweetie'. I finally told him that he could do anything he wanted as long as he didn't call me 'sweetie'. That got a quick head turn!

  12. #12
    Senior Member Dingle's Avatar
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    I have only ordered 1 time from them. By the time they got around to processing my order (which was a week after I placed the order) it was all sold out. I think their communication is bad. Not in any real hurry to order from that company again. I check other places first.

  13. #13
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    Quote Originally Posted by CoyoteQuilts
    Quote Originally Posted by gollytwo
    One of the things I learned after several phone calls is to never order anything that's on sale and backordered.

    I've otherwise never had a problem with my orders - except they insist on addressing me by my first name - and we're total strangers.
    A little off topic, but response to last sentence----How do you like being called, Hon, Honey, Darlin', Sweetie? I'd rather be called by my first name than these..... To me these names tell me you are not interesting in me as a person and couldn't care less if I was around or not.

    During a recent visit to the ER one of the nurses kept calling me 'sweetie'. We will be doing such and such, 'sweetie'. I finally told him that he could do anything he wanted as long as he didn't call me 'sweetie'. That got a quick head turn!
    the alternative is Mrs. O'Shea; no-one has ever called me sweetie, honey etc. They probably can sense with one look at me not to risk it.

  14. #14
    Community Manager PatriceJ's Avatar
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    this is dangerously close to being a rant. we discourage such things.

    while i would never ever try to convince you to shop anywhere you didn't want to, i'm unclear as to the exact purpose of this post.

    i highly recommend you look up their management address and write a letter explaining all the facts behind your unhappiness. i hope you'll give them a fair chance to make it right. if, however, you are firm in your choice to not shop there again, there isn't much point in saying so here. you need to tell them.

    HOP is a huge, internationally famous and respected shop. it stands to reason that the overwhelming majority of their customers get good service.

    your case is unfortunate but warning others away is unfair and without foundation.

  15. #15
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    No one called me sweetie or anything like that until I quit dyeing my hair and let it go gray! I sometimes think I'll go back to color!

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