Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 18 of 18

Thread: My Joann's is wonderful!

  1. #1
    Super Member Raggiemom's Avatar
    Join Date
    Nov 2010
    Location
    Cincinnati, OH
    Posts
    3,589
    I posted the other day that I broke my Accuquilt because I tried cranking too much material through it. My husband called Accuquilt yesterday after taking the machine apart. One of the gears was totally destroyed and the rollers aren't working that well. He called them to see about replacement parts. Well, they don't sell replacement parts but if we shipped the unit to them (at our cost), they could probably fix it at no charge and then we would have to pay the return shipping as well. We didn't really want to ship it since shipping would be quite costly and they weren't guaranteeing no repair charges. She suggested we take it back to Joann's and see if they would do anything. So I took it back this morning, explained to them the machine broke and I told them it was because I tried feeding through too much material. They never batted an eye, went back and got me a new machine. Never even asked to see my receipt, what my name was, or even looked at the broken machine. And it wasn't even any of the staff that I usually see there. The Joann's staff was fantastic. I just wanted to share a positive story.

  2. #2
    Power Poster CarrieAnne's Avatar
    Join Date
    Apr 2010
    Location
    Whitewater, WI
    Posts
    26,044
    Thats wonderful! So glad you got a new one!

  3. #3
    Super Member mommamac's Avatar
    Join Date
    Oct 2010
    Location
    Coast of Maine
    Posts
    3,142
    it just goes to show - it never hurts to ask. I'm glad things worked out so well for you.

  4. #4
    Senior Member Mary M's Avatar
    Join Date
    May 2010
    Location
    Montana
    Posts
    931
    So good to hear of such a positive experience. :)This type service is what makes us keep going back to that particular store.

  5. #5
    Super Member AnnieH's Avatar
    Join Date
    Dec 2010
    Location
    North Essex, England
    Posts
    1,108
    Excellent service. Well done you too.
    Annie

  6. #6
    Senior Member Prissnboot's Avatar
    Join Date
    Oct 2010
    Location
    Houston TX
    Posts
    778
    Really?! You were very fortunate - my Joann's will only give a 50% value without a receipt.

  7. #7
    Senior Member Dandish's Avatar
    Join Date
    Dec 2010
    Location
    Allen Park, MI
    Posts
    409
    Wow, that's great! Glad you got the new machine. Two clerks at "my" JoAnn yesterday wouldn't even look for/up the RinsAway I was looking for, just pointed to the isle and said if it isn't there, we're out. They weren't busy, either.

  8. #8
    Senior Member Japonica's Avatar
    Join Date
    Oct 2010
    Location
    Washington, PA
    Posts
    688
    Good for you! My Joann's only gives you 50% without a reciept also. Maybe you were lucky and had some newer people wait on you!

  9. #9
    Super Member Raggiemom's Avatar
    Join Date
    Nov 2010
    Location
    Cincinnati, OH
    Posts
    3,589
    Oh I had my receipt, they just never asked to see it. I told them we had spoken with Accuquilt and their rep told us to talk to Joanns. It's my understanding from the Accuquilters Group that the handle breaking is a common problem, even when you don't feed too much material through it. So maybe they're used to people bringing the Go back in. My husband and I are going to see how much I use it and maybe eventually upgrade to the Studio. But I'm very thrilled to have a cutter to use again. I just need to replace the square die I was using because that was damaged and had to be disposed of.

  10. #10
    Power Poster nativetexan's Avatar
    Join Date
    Feb 2009
    Location
    home again, after 27 yrs!
    Posts
    15,792
    Blog Entries
    2
    boy, that is unbelieveable!! sometimes wonders never cease.good for you!

  11. #11
    T-Bones mom's Avatar
    Join Date
    Mar 2010
    Location
    Northern NY
    Posts
    1,938
    I also have a wonderful JoAnn's. I have never had to take something like that back but they are wonderful with coupons and give me more that I should get when there is a problem. I have gotten to know the girls a little and they are quite helpful when I have had a question. But that is not just to me. They are always smiling and helping anyone who asks for it. I am so lucky!!!

  12. #12
    Power Poster amma's Avatar
    Join Date
    Jul 2007
    Location
    Out searching for some sunshine :-)
    Posts
    59,092
    Blog Entries
    1
    What a great happy ending :D:D:D

  13. #13
    Super Member sewwhat85's Avatar
    Join Date
    Nov 2010
    Location
    missouri
    Posts
    6,895
    lucky girl

  14. #14
    Senior Member merrylouw's Avatar
    Join Date
    Apr 2010
    Location
    RGV, Texas
    Posts
    839
    I have had very good experience with Joann's also. Glad to hear such a positive story. Happy cutting!

  15. #15
    Super Member Quilter7x's Avatar
    Join Date
    Dec 2009
    Location
    north east
    Posts
    8,531
    Blog Entries
    1
    This is wonderful to hear. So glad it all worked out for you. :thumbup:

  16. #16
    Super Member mimee4's Avatar
    Join Date
    Nov 2008
    Location
    Central PA
    Posts
    3,735
    So glad there is a positive story out there with good people at a reputable store. Great !

  17. #17
    Power Poster sueisallaboutquilts's Avatar
    Join Date
    Feb 2010
    Location
    Ohio
    Posts
    17,462
    Oh that's great news!! Happy for you :)

  18. #18
    Super Member lalaland's Avatar
    Join Date
    Jan 2010
    Location
    Yakima, WA
    Posts
    2,481
    Wow!! Happy New Year!! I got my Accuquilt yesterday, the first thing the gal said that sold it to me was to never put more than 4 layers of material in it. So we'll see how it goes!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.