Outstanding Service
#21
Member
Join Date: Mar 2014
Posts: 24
I had an "OOPS" at the Quilt Shop of DeLand, Florida. The items put in my bag were not the ones I had selected, so I contacted them. Judy Hansen, the owner sent me the correct ones, postage free, and I was told to keep the incorrect items or donate them.
Yes, I will return there for this type of positive service.
Yes, I will return there for this type of positive service.
#22
Marshall's is GREAT. I can easily spend the whole day in their store. You get very personal service and they always go the extra mile. No wonder they are so successful and a "destination" store. Prices are amazing, too. If ever within driving distance of Batesville AR, be sure to GO.
#27
Power Poster
Join Date: Feb 2011
Location: Lowell, MA
Posts: 14,083
Thanks for such a good recommendation for outstanding service from Marshall Dry Goods, I will have to check out their website. Nice to know. Several years ago I had ordered some fat quarters from Connecting Threads, and when the order came, I did not get the fat quarters I ordered, but some gorgeous fat quarters. When I called, I was told to keep the fat quarters and they would send out the ones I ordered. That was a great deal to me as these were glitzy fat quarters and a great addition to my stash.
#28
Senior Member
Join Date: Oct 2013
Posts: 673
I frequently order from Marshall Dry Goods in Arkansas and I cannot get over their customer service. I ordered 4 yards of a navy calico and when I received it, it was more a medium blue, identical pattern. I called them and since I had ordered the same navy before had them check back orders. Sure enough they had sent the wrong fabric. I explained that I would keep the order I received but would like to re-order the correct one. The gentleman I spoke with said they would ship out what I needed at no charge to me since it was their mistake. Their fabric is reasonably priced, good quality and boy do I wish I could visit their store. But then again, that could be a bad thing!
evy
evy
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