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Thread: pfaff repair problem

  1. #1
    Senior Member sandyo's Avatar
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    I have a Pfaff 7510 bought in 97. The computer board went out 2 years ago and after many problems, 2 months and $200 I finally got it back. Now the same thing has happened and am told it will cost $300 and who knows how long. Has anyone else had problems. We want to contact the company but cannot find a number. We have e-mailed but have not gotten a response. Even the dealer said the board should not go out in 2 years. any help would be appreciated.

  2. #2
    Moderator sharon b's Avatar
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    Did you try 1-800-99-Pfaff ? I would call them and ask them how you get to "talk" to a person about your problem.

    Can the dealer who helped you two years ago help you know ?

  3. #3
    Super Member quiltnut4ever's Avatar
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    Quote Originally Posted by sandyo
    I have a Pfaff 7510 bought in 97. The computer board went out 2 years ago and after many problems, 2 months and $200 I finally got it back. Now the same thing has happened and am told it will cost $300 and who knows how long. Has anyone else had problems. We want to contact the company but cannot find a number. We have e-mailed but have not gotten a response. Even the dealer said the board should not go out in 2 years. any help would be appreciated.
    Funny you should mention that: My Pfaff 7550 went kaput as well yesterday and I took it to a dealer who will check into it. According to her, most of the older Pfaff models circuit boards do go out however they last just as long as the original ones. I'm hoping it won't cost me as much since now BOTH of my sewing machines are in the shop and I am going nuts with nothing to do while on medical leave. Hope you find good news!

  4. #4
    Senior Member sandyo's Avatar
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    good luck, keep me updated. My dealer does not normally give you an answer for several weeks before you even get to know what the prognosis is.

  5. #5
    Senior Member sandyo's Avatar
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    will try

  6. #6
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    Quote Originally Posted by sandyo
    good luck, keep me updated. My dealer does not normally give you an answer for several weeks before you even get to know what the prognosis is.
    If your machine is not under warranty, and sounds like it is not, I'd find another shop...

  7. #7
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    My Pfaff 7570 had to have the board replaced after 2 years.
    The dealer said that was just one of those things. Cost about $150. No other problems in the last 4 years. I use it all the time.
    SandyGail

  8. #8
    Moderator littlehud's Avatar
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    How frustrating. I would get a second opnion.

  9. #9
    Super Member Melinda in Tulsa's Avatar
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    Biggest problem with the older pfaff's, (I have a 7570) is that Pfaff no longer supports these machines. Somewhere around 2000, Pfaff was bought out by another company who destroyed all the old replacement parts. Motherboards are getting harder and harder to find as you have to find them thru other sources since you can't get them from Pfaff. Try ebay. If (when) my pfaff goes out, I would probaby buy a Babylock Quest Plus as it is darn close to the original pfaffs. Good luck!

  10. #10
    Super Member quiltnut4ever's Avatar
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    Quote Originally Posted by Melinda in Tulsa
    Biggest problem with the older pfaff's, (I have a 7570) is that Pfaff no longer supports these machines. Somewhere around 2000, Pfaff was bought out by another company who destroyed all the old replacement parts. Motherboards are getting harder and harder to find as you have to find them thru other sources since you can't get them from Pfaff. Try ebay. If (when) my pfaff goes out, I would probaby buy a Babylock Quest Plus as it is darn close to the original pfaffs. Good luck!
    Thank you for that info. I didn't know! I haven't found out from the dealer yet what the problem is but I'll let you all know.

  11. #11

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    this number just links to the nearest Pfaff dealer in your area.

  12. #12

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    Is it worth it to fix the machine with such a high price? My Pfaff 7510 comes up with "internal error" when I power up and I can not select the different length or wide of the stitches.

    Got 2 estimates - they don't even open up your machine to see what's wrong. They say it is the lower main board that has gone bad. Estimate to repair run over $500 board including labor. Is it worth fixing?

    Anyone have this model or issue with their machine?

  13. #13
    Senior Member sandyo's Avatar
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    Quote Originally Posted by Bobbo
    Is it worth it to fix the machine with such a high price? My Pfaff 7510 comes up with "internal error" when I power up and I can not select the different length or wide of the stitches.

    Got 2 estimates - they don't even open up your machine to see what's wrong. They say it is the lower main board that has gone bad. Estimate to repair run over $500 board including labor. Is it worth fixing?

    Anyone have this model or issue with their machine?
    Make sure you ask about warranty, they told us they will only warranty for 90 days.

  14. #14
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    $500 will get you a decent Brother machine.

  15. #15
    Senior Member sandyo's Avatar
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    exactly what I did instead of fixing my pfaff and only having a 90 warranty I love my new Brother!!

  16. #16
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    Quote Originally Posted by Bobbo
    Is it worth it to fix the machine with such a high price? My Pfaff 7510 comes up with "internal error" when I power up and I can not select the different length or wide of the stitches.

    Got 2 estimates - they don't even open up your machine to see what's wrong. They say it is the lower main board that has gone bad. Estimate to repair run over $500 board including labor. Is it worth fixing?

    Anyone have this model or issue with their machine?
    If it were me, I'd get it repaired if possible because you can't buy a machine that comes close for anywhere near that price. I'm looking to buy an older Pfaff, but am afraid of buying a computerized model because the motherboards can go anytime and may or may not be available to replace. It's a shame that these excellent machines are no longer supported. But where's the motive to do so? Better for them to sell us new machines. If I buy a working 7510/7530/7550/7570 and the mother board goes out in a day or a month, and I can't get it replaced, I'm out that $$. But you paid for your machine long ago and the cost of a new motherboard is far less than the cost of an equivalent new machine (and no equal exists).

  17. #17

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    But Brother machine are made in China - cheap quality, isn't it? Which model do you suggest? Consumer Reports rated the Runway Project NS-40 - I tried it - my friend who is a pretty good expert on sewing machines say that is not for me b/c it is not the same caliber as the Pfaff.

  18. #18
    Power Poster nativetexan's Avatar
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    i have a feeling you will be in the market for a new machine soon. i couldn't find how to contact them either. their corportate office must be in Europe.

  19. #19
    Senior Member sandyo's Avatar
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    My Pfaff mother board went out twice in 2 years. Just can't keep spending that money and waiting 2-3 months to get it back. All our dealings with the local and corporate people were a waste of time. I have a Brother Project runway PC 420. My husband did lots of research and we have been very happy with it so far. Love being able to set a speed and do my FM. I can't say if the Pfaff is better quality but if it is always in the shop it does me no good.

  20. #20

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    Quote Originally Posted by sandyo
    exactly what I did instead of fixing my pfaff and only having a 90 warranty I love my new Brother!!
    What model of Brother did you get? And were you satisfied? My expert friend say that if I were to go from a Pfaff to a Brother, I would "cry" over because it would not be the same - moving down to a much lower quality.

  21. #21
    Senior Member sandyo's Avatar
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    Quote Originally Posted by sandyo
    My Pfaff mother board went out twice in 2 years. Just can't keep spending that money and waiting 2-3 months to get it back. All our dealings with the local and corporate people were a waste of time. I have a Brother Project runway PC 420. My husband did lots of research and we have been very happy with it so far. Love being able to set a speed and do my FM. I can't say if the Pfaff is better quality but if it is always in the shop it does me no good.
    I have been very happy with my brother. PC 420 May be partly the frustration I had with my pfaff over the last few years but it is so fun to have the new features that my pfaff did not have. I sewed many Christmas gifts and am now starting a quilt for my sons wedding. It is always different getting used to a new machine but I do not feel as if it is a step down. Your expert may just like a certain brand, have you went and tried different brands and models. They have changed a lot in the last few years. Our local Pfaff dealer is even getting out of the Pfaff business.

  22. #22

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    Quote Originally Posted by SandyGail
    My Pfaff 7570 had to have the board replaced after 2 years.
    The dealer said that was just one of those things. Cost about $150. No other problems in the last 4 years. I use it all the time.
    SandyGail
    Where did you go to get your board replaced for $150? That's cheap compared to what they quoted me for my Pfaff 7510. The lower main board would cost somewhere around $500 - I'm having doubts as to whether it is worth fixing. The other electronics might bad i.e., the power supply, the display board or whatever.

  23. #23
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    I'd pay $500, maybe more, for a 7510 with a new motherboard, more with some sort of warranty on that work.

  24. #24
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    Quote Originally Posted by SandyGail
    My Pfaff 7570 had to have the board replaced after 2 years.
    The dealer said that was just one of those things. Cost about $150. No other problems in the last 4 years. I use it all the time.
    SandyGail
    I have a 7570 and just lately whn I turn it on it seems to be stuck, like it is trying to set itself and can't. After I turn it off and on a couple of times that seems to do the trick. Anyone else have this problem? I have had mine sinc 1998 and love.

  25. #25

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    Quote Originally Posted by Ann L
    Quote Originally Posted by SandyGail
    My Pfaff 7570 had to have the board replaced after 2 years.
    The dealer said that was just one of those things. Cost about $150. No other problems in the last 4 years. I use it all the time.
    SandyGail
    I have a 7570 and just lately whn I turn it on it seems to be stuck, like it is trying to set itself and can't. After I turn it off and on a couple of times that seems to do the trick. Anyone else have this problem? I have had mine sinc 1998 and love.
    I was about to get a new sewing machine but after I kept turning it off & on, pressing the buttons, the "internal error" stopped appearing. The normal display of 'straight stitch' started to appear again. But this is not consistent...I can't always get the zigzag - 'internal error' starts to appear again. So is it really the board that is the issue or could there be something else. I'm able to sew straight stitch but I do not think my Pfaff 7510 is very reliable.
    Anyone have a similar type of an issue?

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