Pfaff and Viking dealership issues!
#11
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Join Date: Feb 2010
Location: Currently Mosquito (which is outside of Placerville) California
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Originally Posted by RDM
How sad-I can't believe Pfaff would go to big box stores-their branding was on quality, German engineering, and customer support through local dealers. IF they change they'd never repair their image. My Pfaff 7550 has been a great machine, but now I'd consider a Janome Horizon. Could Pfaff be moving to another dealer in your area or were sales low?
#12
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Originally Posted by ktbb
Originally Posted by Candace
... I was very suprised to see that the company that now owns both Viking and Pfaff (SVP Worldwide) basically dropped my dealership without warning and my dealership won't be selling these machines anymore!
The rep also confirmed that there are no longer any machines being made in europe...they're all made in the Far East...
#13
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My thought is this... would someone really buy a TOL Viking or Pfaff and spend 4 or 5 grand for a machine at Joanne's or another big box store? I know I wouldn't. Some people would never spend that much on a sewing machine, period. LOL. But, for us crazy ladies who have very expensive machines, I'd never buy it from a craft store. I can't imagine anyone would do this without a dealership behind you that offers mastery courses. Viking just came out with a new machine that's just under their TOL machine. I don't see how they can come out with these machines and then cancel dealership contracts.
#14
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Originally Posted by RDM
Could Pfaff be moving to another dealer in your area or were sales low?
Your machine is most likely made in Germany and yes, they are good machines. Even the new ones are NOT bad machines. I compare them to the Black and Decker products. They went from German-built and lasting to the outsourced shorter-lived product. Not really bad, just not as good as they once were.
BTW: Meissner's will continue to service, support, and warranty Pfaffs and Vikings.
#15
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Originally Posted by MadQuilter
Originally Posted by RDM
Could Pfaff be moving to another dealer in your area or were sales low?
Your machine is most likely made in Germany and yes, they are good machines. Even the new ones are NOT bad machines. I compare them to the Black and Decker products. They went from German-built and lasting to the outsourced shorter-lived product. Not really bad, just not as good as they once were.
BTW: Meissner's will continue to service, support, and warranty Pfaffs and Vikings.
#16
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Originally Posted by Candace
I don't see how they can come out with these machines and then cancel dealership contracts.
Viking probably felt the pressure from the new Janome Horizon to come up with a comparable unit. Time to market, price points, all sorts of concepts play into such a decision.
And seriously, after reading the QB for a while, there will be plenty of "our kind" (and I mean that most affectionately) who go out to investigate the new gizmo and just "gotta have it" don't you think? (I know coz I have 4 machines but only 2 hands.) lol
#17
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Originally Posted by MadQuilter
Originally Posted by Candace
I don't see how they can come out with these machines and then cancel dealership contracts.
Viking probably felt the pressure from the new Janome Horizon to come up with a comparable unit. Time to market, price points, all sorts of concepts play into such a decision.
And seriously, after reading the QB for a while, there will be plenty of "our kind" (and I mean that most affectionately) who go out to investigate the new gizmo and just "gotta have it" don't you think? (I know coz I have 4 machines but only 2 hands.) lol
#18
I believe in dealers. I found my machine was well taken care of by dealer who knew it best, plus had great new owner classes. I'd hate to see that go away. I'd travel to get that kind of service. This probably explains why my dealer started carrying multiple brands along with Pfaff outside the parent company. Very concerning for us and our special dealers.
#20
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Originally Posted by Candace
I can't see how they wouldn't meet a quota considering the amount of sewing machines that go out their door.
Maybe the company upped the quota. That was my interpretation. There is probably more to it.
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