This comes as a "Lesson Learned". Please be sure to read "ALL" the guarantees when purchasing fabric on-line. I thought I had a 100% satisfaction guarantee (that's what was stated in the policy) but when I read down further they: don't take back cut fabric, they don't take back notions, they don't take back machine acessories, they don't take back books patterns, or kits. Plus I did not read there is a 25% restocking fee. The lady was very rude when asked to return fabric that did not look like the photo. Now I've already returned the fabic and I'm wondering if I will get all of my money back or would I have been better off keeping it.

Could I ask which store? A 25% re-stocking is kinda high.

That's awful! Can you share which company it is?

which company was this. I want to avoid ordering from them

I want to avoid them too.

How very sad. I haven't heard of a re-stocking fee that high since Montgomery Ward (who went out of business in Texas years ago).

Me too.....please share

Do share the name as I order a great deal of fabric on line and would be really bummed if I ran into your situation.

I am sorry the CSR was rude to you, sadly that does not make for good relationships and it does cause folks to do exactly what you are doing. It seems when we are treated poorly we are quick to share that info, and we do forget to share when things are great. Hopefully you can give us the name of the company so the rest of us can not purchase from them.

I guess it's not one I shop from since I haven't posted all over the internet about any bad experience with returns. If I get a run around or feel like I've been cheated with no explanation or the business is simply rude I make sure everyone I know hears about it.