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-   -   Complain or not? (https://www.quiltingboard.com/main-f1/complain-not-t110247.html)

natalieg 03-24-2011 07:54 AM


Originally Posted by Cris
I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.

Unfortunately, their website says that they base the shipping on the total amount of purchase before tax. I am not fond of places that do that either.

ghostrider 03-24-2011 07:56 AM

Planted Seeds Designs ships via USPS Priority Mail and the cost is based on the total value of your order, prior to tax where applicable.

Their shipping policies are clearly stated on the website and you agreed to those terms when you made the purchase.

What possible reason do you have to lodge a complaint or expect any refund?

Scissor Queen 03-24-2011 07:58 AM

But you're not complaining about how much you saved on sales tax right?

I see people complain about paying shipping all the time. If you don't want to pay it, buy local.

scrapngmom 03-24-2011 07:59 AM

I am sure they will tell you it is part of the "handling charge".

tutty 03-24-2011 08:00 AM

ugh ! i'd call . some do nothing but....i'd still call. went to taco bell and they stopped senior drinks (they said wendy's did too) but they give 10% off to seniors orders now. Also, i asked about how the steak tasted ( was ordering salad) and none of the employees knew ! I said they don't just make 1 salad and let you all take a bite ? No, they have to pay. Well.....i looked around at an empty resturant , looked back at the cashier and she says i know ( then a few younger people came in ) . New manager ? No. hmmmmmmmmmmmmmmmmmmmmm

waladopa 03-24-2011 08:03 AM

Maybe they also added insurance.

LivelyLady 03-24-2011 08:36 AM


Originally Posted by crashnquilt
Personally I would lodge a complaint with the company. I think if we all start complaining about shipping rates these companies will start catching on and start lowering their charges.

My thoughts exactly

EagarBeez 03-24-2011 08:49 AM

I would file a complaint, but first I would contact the company and ask them WHY you were charged so much. I know with some shipping as of late the charge depend on the area.

patricej 03-24-2011 08:55 AM

ok. let's all take a deep breath.

since the shipping policy is posted at the website, it will make more sense to call with an inquiry rather than a complaint.

they might or might not refund the difference between the shipping charge and the postage cost. remember, though, that they are not obligated to do that since their policies are posted where customers can find them.

part of our responsibility as consumers is to gather all available information before we commit our funds.

please contact the company to see what you can accomplish.


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