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Originally Posted by iamsogone
I ordered from phillips fiber art got the wrong book got the right ruler they sent me the quilt with out corners encore which is a nice book but when it is not what you want i have emailed and now i cant get a reponse back so it all adds up to i have a ruler and a book of patterns i didnt want so i amgoing to have to wait till after christmas to make my sons wife her table runner i have even got on line to buy a download pattern for the spicy spiral and as luck would have it no luck i geuss there are worse things in life just needed to vent i know i would try my hardest if i had made a mistake to correct it . do people know what IOU means now days i will have to right her one lol ladies have a great day
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Dear Christie,
We are sorry you received the wrong book. The one you ordered is called Quilts Without Corners. The one you received is Quilts Without Corners Encore, a very similar title with a higher price. I think you can see how easily this mistake could happen. We will correct it today by sending you the right book and to apologize we will give you the book you received by mistake. We have two wonderful ladies who job share. They are terrific employees who do their best. Like anyone, they'll occasionally make a mistake, but it's an innocent one. Neither they nor us (my husband and I) worked on Friday, December 3 when your email arrived. Our business is very small. We're just real people not some big fancy operation. If you called our company number, you would have gotten a message saying our business hours are Monday thru Thursday. My husband, Gary, left a message on your phone this morning as soon as he read your message. By the way you ordered a TEN degree wedge from us. Also the Spicy Spiral Pattern is a copyrighted pattern by Patty Loutrell and should NEVER be a free download by any site. The free download pattern we offer this month is for a candle mat. In this high tech world, it's amazing how someone can immediately jump on a message board to tell everyone their complaints. To anyone else reading this, please know we do care about our customers. Cheryl Phillips |
I RECENTLY PURCHASE FROM PHILLIPS ART FIBERS AND HAVE FOUND THEM TO BE MORE THEN HELPFUL. I WANTED THE BOOK ENCORE QUILTS WITHOUT CORNERS WHICH WAS ON SALE SAT. ONLY. WELL, I COULD NOT PAY BY AMEX. THEY ONLY TAKE VISA AND WAS NOT ABLE TO COMPLETE THE TRANSACTION UNTIL THE FOLLOWING TUES. THEY HONORED MY SELECTION ON SAT AND GAVE ME THE BOOK AT SALE PRICE. THAT SAVED ME $10.00. LOVE THAT COMPANY
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I RECENTLY PURCHASE FROM PHILLIPS ART FIBERS AND HAVE FOUND THEM TO BE MORE THEN HELPFUL. I WANTED THE BOOK ENCORE QUILTS WITHOUT CORNERS WHICH WAS ON SALE SAT. ONLY. WELL, I COULD NOT PAY BY AMEX. THEY ONLY TAKE VISA AND WAS NOT ABLE TO COMPLETE THE TRANSACTION UNTIL THE FOLLOWING TUES. THEY HONORED MY SELECTION ON SAT AND GAVE ME THE BOOK AT SALE PRICE. THAT SAVED ME $10.00. LOVE THAT COMPANY
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Originally Posted by phillipsfiberart
Dear Christie,
We are sorry you received the wrong book. The one you ordered is called Quilts Without Corners. The one you received is Quilts Without Corners Encore, a very similar title with a higher price. I think you can see how easily this mistake could happen. We will correct it today by sending you the right book and to apologize we will give you the book you received by mistake. We have two wonderful ladies who job share. They are terrific employees who do their best. Like anyone, they'll occasionally make a mistake, but it's an innocent one. Neither they nor us (my husband and I) worked on Friday, December 3 when your email arrived. Our business is very small. We're just real people not some big fancy operation. If you called our company number, you would have gotten a message saying our business hours are Monday thru Thursday. My husband, Gary, left a message on your phone this morning as soon as he read your message. By the way you ordered a TEN degree wedge from us. Also the Spicy Spiral Pattern is a copyrighted pattern by Patty Loutrell and should NEVER be a free download by any site. The free download pattern we offer this month is for a candle mat. In this high tech world, it's amazing how someone can immediately jump on a message board to tell everyone their complaints. To anyone else reading this, please know we do care about our customers. Cheryl Phillips |
Thank you for that excellent suggestion! I will do that for people who email on the weekend.
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Cherly and her husband are the only employees(The shop/Warehouse is about fifteen miles from here. They will stand behind the problem but sorry for your lost sewing time.
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Originally Posted by iamsogone
I ordered from phillips fiber art got the wrong book got the right ruler they sent me the quilt with out corners encore which is a nice book but when it is not what you want i have emailed and now i cant get a reponse back so it all adds up to i have a ruler and a book of patterns i didnt want so i amgoing to have to wait till after christmas to make my sons wife her table runner i have even got on line to buy a download pattern for the spicy spiral and as luck would have it no luck i geuss there are worse things in life just needed to vent i know i would try my hardest if i had made a mistake to correct it . do people know what IOU means now days i will have to right her one lol ladies have a great day
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It's nice to know the company has great customer service.
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1 Attachment(s)
Originally Posted by BellaBoo
It's nice to know the company has great customer service.
They really do. I have never had a problem ordering and all her books are great. Does anyone have her circle book and the rulers? I have made this quilt, using her "Circle A Round" book and rulers. This pattern is not in the book, I used her circle techinque and rulers and inspiration from the book, to do it. the book gives you all kinds of samples and ideas. I use my hand painted fabrics for this quilt. Worlds [ATTACH=CONFIG]139174[/ATTACH] |
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