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This is so nice to hear - first that you took the time to let them know there was a problem and second that they responded so positively. I have watched Sewing with Nancy for years and have ordered a few things and learned a lot. I'm glad to know they take good customer service so seriously.
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I have always received great customer service from Nancy's Notions. Recently I ordered and received a kit. A few days later I received the pattern in the mail with a letter that some of the kits did not have the directions included with the kit and they were making sure everyone who ordered the kit had the patterns. They have always been very helpfut!!!
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That is great...Connecting Threads is like that also...It keeps a customer coming back...Good business practice...Thanks for sharing. I will have to shop at Nancy's Notions...
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I have ordered a lot of stuff from Nancy's Notions and have been very satisfied each time but once - the order came missing an item. When I contacted them, they sent it at no charge!
I definitely keep them on my list of companies to order from! |
I've been using Nancy's Notions for years and have always received great customer service! As a result, they are one of my favorite "go to" stores when I need something. And there's always someone to talk to on the phone if you have a problem.
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Great to know, thanks.
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Originally Posted by Lady Diana
(Post 6555276)
Received some jelly rolls that were not the right size. Nancy's Notions contacted the Hoffman company and they are not only replacing them but sending my border (2 yds) and backing fabric (8.25 yards) of my choice, to me as well!!! I can't believe in this day and age that I found someone who went beyond the norm to keep a customer.
Wonderful. Made my day...week. I have found equally good customer service at fabric.com. They bend over backward to do what you need to have done. |
That is so great.
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Customer service is very important today, so many places you can buy things, but good service makes a big difference. Connecting Threads and Nancy's Notions are great.
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Thanks for sharing! I love to hear about great customer service and it makes me shop those places rather than ones I haven't heard about most of the time.
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