That's great. Hooray for them.

Wonderful! I had to return something to them and it went well.

Great Customer Service
 

Although Nancy's Notions sent my problem to Hoffman, it was Hoffman that sent replacement jelly rolls, border fabric and backing 8.25 yards for "my Trouble"? Just wanted to make this clear. Good service from both, but Hoffman sent me all of the fabric.

That's good to know. Thanks for sharing. I'll keep them in mind the next time I'm ordering online.

??
Is this a followup to a previous post??

I had thought that it would be Hoffman making the replacement. When I was quilting professional, I would purchase from them. They always stand behind their product. I still think that Hoffman fabrics are the best, sort of the Cadillac of fabrics !! :)

Three cheers for Hoffman Fabrics and.. Nancy's Notions.. which always has fabulous customer service... JMHO

Wow & here I was excited when I ordered some Avenger comic fabric but received Superman fabric and Fabric.com had UPS come to my house to pick up the wrong fabric. The sent out the correct fabric in 2 days. But my ordeal didn't gain me anything extra but the corrected order. Still happy though!

I recently rec''d the wrong fabric from c.t. And they were very quick to replace it. They, too, told me to keep the wrong fabric. They are also a great company to deal with.

It's good to hear. Those are the kinds of companies that are not shot-sighted on profit and will survive :) Thank you for sharing...