Quiltingboard Forums

Quiltingboard Forums (https://www.quiltingboard.com/)
-   Main (https://www.quiltingboard.com/main-f1/)
-   -   how's this for customer service ?? (https://www.quiltingboard.com/main-f1/hows-customer-service-t145886.html)

nancy59 08-18-2011 06:40 AM

It is always nice to know the name of a company that cares for their clients. Thanks for posting!

Quiltmaniac2010 08-18-2011 06:59 AM

I order from Fabric.com all the time and agree that their customer service is great. For some reason, I've hit an unlucky streak and have received several wrong fabrics recently. When I call, they are always so nice and apologize and arrange to send the right one. The only problem is if they are sold out of the one I ordered, they can't replace it, but issue a credit to my card. The CS rep told me that they are changing their method of selecting fabrics to fill orders from manual to a bar code system, so that should hopefully correct the problem. They always tell me to keep the fabric that I received in error. Sign up for their newsletters!! They even send you a 15% coupon for your birthday!!

EagarBeez 08-18-2011 08:38 AM

I order from Fabric. com a lot, one of my favorite places. They have wonderful customer service and very fair prices.
That was wonderful what they did for you

alwayslearning 08-18-2011 08:48 AM

Thanks for sharing good news!

Anna.425 08-18-2011 09:03 AM

Yep, that is the Busbomm family. I worked for them in the late 80's and they have always been customer repsonsive.

sailsablazin 08-18-2011 09:39 AM

Apparantly I am blind also....since I can see no coupon either.

Sewfine 08-18-2011 10:13 AM

That is good customer service. I order a lot of NFL fabric from them.

vickig626 08-18-2011 12:11 PM

I love fabric.com. Their service is great, shipping is fast, have never had an issue. They did send me the wrong fabric one time and when I called in, they sent the correct one and told me to keep the wrong piece!!

I'm always getting coupons from them. In fact, I just got my 2nd anniversary coupon for shopping with them.

Of my online fabric buying, I use fabric.com probably 90% of the time. The other 10% is usually some odd design a customer wants and they don't have.

Highly recommend them, especially because the fabric IS good quality.

vickig626 08-18-2011 12:12 PM


Originally Posted by momof4
I have ordered a lot from Fabric.com. They do not scrimp when cutting the fabric - I have ordered a yard and gotten as much as a yard and a half. One time they sent me one wrong fabric, and when I called they said to keep what they sent and they immediately sent the correct fabric.

Love your puppy pic!!

one-and-only 08-18-2011 12:17 PM

Search fabric.com coupon and there is a link for 30% off and free shipping on $40.00. www.befrugal.com/Fabric
I do not know what it entails to get the coupon. May have to sign up to receive their email.


All times are GMT -8. The time now is 12:18 AM.