I just wanted to share my happy experience with you guys.

I picked out my fabric and went to the cut counter. The cutter was a total sweetheart. She made sure to give me a little extra on every cut (about 1/2-1" ) so that I would get the full amount I paid for. There was a pricing issue that she made sure I wasn't getting over charged. Then came a batik I was buying at 50% off. She offered me the last 1/3 of the yard for an additional 50% off. Of course I took it at end-of-bolt price. One fabric I only bought an 1/8 of it. When I got home an 1/8 would have been just a touch small for the pattern I decided on for my Monthly Quilting Bee swap block. BUT because she had given me that little extra it was PERFECT!!!! How awesome is that???

Anyway just had to share :)

That is so nice to hear, after all of the bad that has been posted.

Thank you for sharing good news!

yay! It's nice to get good service.

Thank you for this HAPPY Joann's story :D:D:D

I also have a wonderful JoAnn's. The people in there are always so helpful and friendly. Thank you for sharing a good experience after all the bad we hear about the store.

I love great shopping days :!: Good for you

lucky you! the sales people at our joannes should travel there and take some lessons! they are rude, know absolutely nothing about sewing or any other craft i know of, are horrible at cutting fabric and it just about kills me to have to enter that store for anything.

Nice to read a good story!

Clive, Iowa has a wonderful Joann's, very helpful and good people!

It is so nice to hear something positive about JoAnn's. I have not had any trouble with my JoAnn's here in Appleton, but I understand that is not the norm.
Thanks for posting something normal. :D

I also have a good Jo-anns :thumbup: Love to hear the positive :lol:

That is unusual that someone at JoAnn's cut a little extra for you. At our JoAnn's here in my little town they sure don't give you any extra. I worked at JoAnn's for a short time and it was pretty much a company policy to cut right on. I had worked in other fabric stores and in those we always allowed at least a thumbs width extra. You was lucky to have a good cutter!!

That is just great to have a saleswoman like her. I also had a good experience with a sales gal in the Wichita, Kansas store, when visiting my kids and grandbabies. What an enjoyable shopping experience that was. I even wrote a letter to the management and said how wonderful this lady was

Thank you for sharing. That was a very nice experience. If I get a mature female clerk who is an experienced seamstress.......then I get "full measure". They even leave the bolt neat and even, too. prejudiced???? you betcha bippy

I live in Humble TX and love the Jo-Ann's there. I call it the crack house.

I love my Jo-Anns. I have had several positive experiences.

Last week a young 20-ish mother was buying some orange netting to make a Halloween costume for her baby who looked about 9 months old. She handed the bolt to the cutter and the cutter asked "How much?" The mother said "I don't know. I don't sew." She explained what she wanted and the two cutting women not only figured out how much she needed but also told her how to construct the tu-tu.

Another time, I had fleece cut which made a big mess on the cutting table and my other fabric. The cutter produced a sticky lint brush and proceeded to de-lint all of my fabric.

There is nice customer service at my Jo-Anns!

I have noticed that Joann's cutters are cutting an extra inch. Even here in CA.

Wonderful experience for you. It would be so nice to have all the clerks be this helpful. We do have some nice gals at our faric stores but it is the bad ones that leave the feeling of not buying from them in the future. Don't kniow why but I have had nicer experiences from the younger gals than from the older ones. And I am not down on older people because I am one myself!

Wonderful experience for you. It would be so nice to have all the clerks be this helpful. We do have some nice gals at our faric stores but it is the bad ones that leave the feeling of not buying from them in the future. Don't kniow why but I have had nicer experiences from the younger gals than from the older ones. And I am not down on older people because I am one myself!

there are some people out there that care about the job they are doing and how to treat a customer and i would say you got one that day , congratulations

Thats great!

When I was at JoAnn's yesterday, my cutter (I have followed her from one JoAnn's to another) was going to cut me some white on white and nicely said "You don't want this piece, it's crooked." So I went without buying it, but she was honest. I would have lost some of the fabric in the process of measuring. Good girl!!!!! Edie

On a recent trip to Joann's, the girl at the cutting table trimmed off the edge to straighten it and threw it away !!
I stood there with my mouth open . . finally said 'I've never seen that done before'

I have no complaints about our JoAnn's in Escanaba, MI. Helpful friendly staff. Sewers, Quilters and Crafters come from miles around. Also 2 LQS within 20 miles so we are fortunate. The Escanaba Walmart also has a large selection of fabric on the bolt, well large for this rural area anyway. Sounds like we are fortunate compared to some of you.

That is wonderful what a nice person!
I recently asked at our local JoAnn's why they are cutting the "Exact" Cut requested and the explaination was (This is after they cut off 1 1/2" to make the piece straight!! The JoAnn's is being Audited and they can not give and extra 1/2 or 1 inch cut. But it's okay to cut off an inaccurate cut and throw it away instead of giving a little to their customers.

Here in Billings, Montana we have a great crew at our Joann's.

My Joanns is really nice too. I usually try and find fabric that is near the end of the bolt, if I can. You get the first yard at regular price and 50% off end of the bolt. I do pretty good and the cutter is always excited too!

Friendly Joann cutter = priceless

And I"m not just talking about extra free yrdge...Simple curtesy is great...I've had both good and bad experiences.. The "bad" definitely had NO patience with my newbie little questions lol = Remember the good help by name

I have to chime in here. My Joann's is a joy to visit. The staff is very helpful and friendly. I have never posed a question that did not receive a prompt and courteous answer!

There are always one or two good apples in a bad bag

Most of the time Jo-ann's in Dover DE is very helpful, but there is one cutter who barely gives you what you requested. When I get home I now measure each cut before I wash to make sure I was given the right amount. I have been shorted a few times.

Oh YEA! This sounds like a good store. Wish it were always true. Some clerks I've learned to avoid...I've been thru repeated sad experiences over. There is one clerk who consistently uses the "short" side to start and end measuring. It happens with her each time. I see her on Thursdays usually...so I don't go to "unnamed" quilt store on Thursdays anymore. It happened to me each time with her. Others are just great though.

Love to hear good news! Thanks for sharing!! :)

I think maybe I described what she did badly. She did mark the exact measurement on the yard stick. BUT how I'm saying a little was added was that she started a little past the yard stick. Some of the bolts were really badly cut to begin with so in doing that I ended up with a smidgen extra. I'm guestimating that it was 1/2 - 1" more cause I know it wasn't exact or short.... so not a huge amount over, Just enough to make a difference :)

If I'm close to end of bolt at Joann, I "purchase" only what will leave just under a yard on the bolt. That way, I get almost an entire yard at 50% off. I recently purchased a Debbie Mumm fabric that was on sale for 50% off. I got a yard and a half for 3.08. It was fantastic.

I've had very good experiences at a large JoAnn here in Austin. But just a little story about LQS people that shows that they're not always very customer-oriented: A good friend of mine spent almost $100 at a well-known LQS and when she got home discovered a big dye flaw in the middle of one piece, and when she took it back they told her it was "supposed to be like that" which it wasn't--no such marks on the rest of the bolt. They still wouldn't replace her fabric nor give her a refund--very nasty about it, too. Needless to say, they lost a good customer that day. Whatever happened to "the customer is always right" ?. Pretty amazing.

Dana

Obviously depends on the person behind the counter cutting fabric, not all are so good, and sometimes an offgrain piece will result in short yardage.

Although JoAnn's is not my favorite place for a "quilt shop", I do sometimes end up there. Having traveled quite a bit of the country, I can tell you that what the saleswoman did for you is JoAnn's policy. If you are not getting that kind of service or offers, ask for them, or complain!

That is pretty amazing. Especially if she is a regular customer. LQS depend on regulars and usually offer cards to stamp for extras, etc. I've been in several where I have given my "stamps" to the person standing in line behind me cuz I know I'm out of town and won't be able to use it. They must have needed the immediate money an awful lot to lose a customer over something that they could take back and cut into fat quarters or yards, etc.