I don't understand how she could have charged you and given it back in that condition! I would have been shocked, to say the least!

Insist on a refund. That LAer apparently was not as skilled as she needs to be before she takes on customers!

I removed the stitching from a large quilt once and the quilt was fine...use a small very sharp sissors and snip between the batting and the backing...less chance of snipping the top....

As a longarmer, I can't believe she let it go in such a bad condition. You should get your money back! Remove the stitches yourself and have it quilted again by another LA. Sorry this happened to you.

As a long arm quilter I find the condition of that quilt unacceptable. Ask for your money back. I would take the stitching out myself to avoid any damage. I use a mustache and beard trimmer, the tiny pen size ones that cost under $20 to remove stitching. You can use the trimmer between the backing layer and the batting and really zip along without catching the material.

Are you talking an electric mustache trimmer? I don't think I am familiar with what you are talking about.

Have you posted photos yet? I'd like to see the bad parts. I find it educational.

Absolutely she should ask for a refund. The quilter needs to understand that her customer is not pleased and why.
I feel terrible for your friend and the baby the quilt was intended for.

So sorry this happened. I would definitely ask for my money back and then take the quilting out myself.

I agree, ask for your money back, send her photos and your comments, and take the quilting out yourself. Try to find another LA'er.