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-   -   A Tale of Quality Customer Service From Northcott (https://www.quiltingboard.com/main-f1/tale-quality-customer-service-northcott-t106243.html)

LivelyLady 03-09-2011 09:35 AM

How terrible! If Northcott has any integrity at all they would reimburse you for the two and tell you keep the poorly cut ones...at the very least, replace them with straight cut stips. They certainly will lose customers...me for one. Thanks for the info.

luvstoquilt301 03-09-2011 10:43 AM

I bought some from Joannes and they were the same way. But I sewed with them anyway and the quilt was ok. But they were CHEAP. I will not buy them again.

I have bought many by Moda and have had to trouble. I love to find them on sale.

Ramona Byrd 03-09-2011 10:46 AM

Go to the store and talk to them, they seem to be nice and will understand. They want you to be happy to. Don't worry about the fabric being cut already.
--------------------
She lives in El Paso, TX and said that a friend took her to New Mexico, so this would not be a short drive.

She will have to do this by phone, mail, or email. And she should really mention this forum, with all us people who love to shop on the Internet, and who are watching our money. And a lot of us are strong minded old broads (and guys) who are fed up with being cheated!!!

Michellesews 03-09-2011 11:26 AM

Hello all. This morning I posted about the defective strips from Northcott, the Stonehedge strips. I sent an email to them today, even though I spoke to them yesterday I felt an email might get further. I got a call within the hour from Bernie at Northcott. He was very nice and I explained what the problem was. He asked me to please send the defective strips to him so he could see them, and is sending out replacements to me today.

This means so much to me because the quilt is to be a gift for my husband to take to Afghanistan with him on 11 April!

My faith in the human race has been restored.

Thanks Bernie!
Michelle G.

Celeste 03-09-2011 11:29 AM

I'm so happy for you!

Thanks to your hubby for his service, and you for supporting him.

emerald46 03-09-2011 11:29 AM

YEAH!!!

Dina 03-09-2011 11:30 AM

I am so glad to hear this. Good for you for pursuing it.

sewmuchmore 03-09-2011 11:31 AM

I am so happy things worked out for you :thumbup:

Magdalena 03-09-2011 11:32 AM

Hurray! Prayers sent to you and your family. God protect your DH and may he return safely. We thank him for protecting our freedom.

Vickymomof6 03-09-2011 11:38 AM

It's it nice when things work out for a change.


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