If you unpick that terrible wording, how about appliqueing a new banner either over the top OR remove that one and redo it. The only other thing is to see one of our members live near you and can do the embroidery for you first, then you applique it in place over that one or where it was. I am sorry I live too far away for me to do it. I hope you can find some one soon. But you must remove that terrible embroidery FIRST otherwise it will show underneath. Good Luck.

me too...easiest solution...I would take the cut off piece and show them why you had to replace it. At least they won't say "no problem" next time :lol:

The lettering is way toooo dense for the fabric. The other way to explain it, is too thick. If you agreed when it was shown, not much you can do about it. For quilting always try to keep the embroidery light and airy. Somewhat like red work. Sometimes it is hard to get a customer to understand what they picture in their minds isn't always what is best for the fabric. Could you try to press it with a damp cloth to moisten it and then ever so slightly pull in different directions to smooth it out, pin in place until it is dry? Sometimes we do this to square a block to the corret size? If it is a wall hanging that might work for you.

Good Luck

Suzy

Did they put a heavy stabilizer on the back before embroidering?

Oooo....the lettering wasn't the problem , it's all those puckering! Gee, i hope you can get this resolved somehow.
Wondering if the shop will considering fixing it right by asking them? They could have seen how it did not look right before you came to pick it up though, that is sloppy business.

Rachel

It's nice to see that you have found a solution.
I bet that that will be the nicest "Let it Snow" banner that I have ever seen! Please post a photo when you are done!
TreeFrog

This would be my suggestion also. Maybe not cut out the existing one but remove the stitches and then applique a new embroidered banner on top. Sorry this happened to your lovely work. Stabilizing can be tricky but if they are in the business, they should have known better.

That sucks. I would at least ask for your money back. But I think it still looks very nice. after quilting, the problems may not be as noticeable.

Definetly not stabilized properly. I would not recommend trying to take out the stitching as, by the very nature of the numerous needle punctures during the embroidery process, the underlying fabric will have been compromized and no longer be sound. Eddie's suggestion of stippling the banner area seems to me to be your best solution.

Although this does not solve your problem, I was thinking last night (as I went to bed) of some other things that might have caused this that can be avoided in the future. Many embroidery alphas are digitized in a certain size. If the size is changed more or less than 20% problems can develop. Large lettering can be a problem because of the way the letter stitching is done. I am not a digitizer but have delt with large lettering. If hse changed the lettering size from the sample you saw or the size it was digitized for this could also be a cause. Next time pick a font style, pick a size, have her sew it out on a sample of your fabric and see how it looks. Did you have just a single piece of fabric? Is her stabilizer still on your project? Whatever....have them remove the stitches and refund your money. Sometimes people's expectations are unrealistic but I think they should still make good on it. I know I would. If you really like that font she might be able to stitch out just the outline stitching as a template for applique letters....or print them out for you to use. Best wishes on dealing with you disappointment....