There is just one layer of stabilizer. The ladies at my quilt store said more should have been used, and said the tension was too tight. Also said something about digitizing the font, or something like that? I don't do embroidery so don't know the "talk". :)

I'm really trying to decide between hoping it quilts out, or just cutting this piece out of the top and putting another banner on. If I go with doing a new banner, I don't know where to take it to get embroidered. I'm worried this will just happen again.

But like a few others mentioned, I told my husband I was amazed these people could send this top back to a customer, surely knowing what a terrible job they did.

Do not have it redone by ripping out the stitches, it will ruin your quilt top. Try using a good strong spray starch and iron it. Stretch it as you are ironing, that should remove many of your puckers. They use a ultra fine point sharpie marker to fill in the design so it is solid black.

I'm sorry you're not closer or I'd do it for you:< One layer of stabilizer wasn't enough at all. Sometimes if the font isn't digitized properly you can get puckers, but to my eye this one is fine, the culprit is definitely lack of stabilizer.

I've had to pick out a lot of past embroidery work and usually cotton is forgiving. But, it would be a risk because we have no idea what kind of needle they used or if the fabric would be damaged.

Really, really I think you should try stippling around the first letter or so and see what you think.

I agree with this if possible to reapply with a piece predone, then hand stitch the new one over the old spot, I'd take it back to who did the work, let them do the replacement work, or at least get your $$ back, Piece is cute!!!! :)

My guess is they didn't use a stablizer. Can you check the back and see any evidence of a stablizer? I would go back and ask them why it puckered like it did. I would tell them I expected a refund. I am not even sure it will quilt out without puckers. I think I would rip it out and replace that piece. Machine embroidery is very hard to take out. Good Luck. I know how disappointed you are.

Okay, I'll try the tight stipple. Would you suggest trying to iron out as much as I can first or just let it be and go from here?

If the thread is a poly thread, I wouldn't iron it as it could melt. Or starch and iron at a low setting. Ironing emb. thread can also be a risk if you don't know what it is...

I had some stitches removed when I took a guide class. They use a type of "electric shaver", and it took out the stitches, but it wasn't as much as the one they done for you. They also showed us to put stablizer on back and then on top where each letter will be stitched out. Hope it works out for you!

I don't understand.

You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

Now you are going to try and do some more stitching around it to flatten it?

What if when you do that you are still not happy with it?

Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.

That is so sad. What a cute quilt but they didn't stabilize when the embroidered. Quilting around it may help.