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Originally Posted by wvdek
I don't understand.
You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know? Now you are going to try and do some more stitching around it to flatten it? What if when you do that you are still not happy with it? Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right. By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money. |
Originally Posted by wvdek
I don't understand.
You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know? Now you are going to try and do some more stitching around it to flatten it? What if when you do that you are still not happy with it? Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right. By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money. |
I have an embroidery machine and have had one for a number of years and have embroidered things for people also. The best way to press an embroidery design is to put a terry towel on your ironing board and place the design face down and press from the back. Having said that I would NOT accept this quality or lack of quality work. MAYBE it would look better after pressing, MAYBE it will look better after stippling closely to the lettering and MAYBE you could applique over the lettering BUT you shouldn't have to do any of those things--take it back and say it is NOT acceptable. Explain that in a day of economic crises in this country you can not and will not accept that kind of work. Tell them exactly what you expect them to do. Do you want them to reimburse your materials, do you want them to take it out and do it right, exactly what is it you want. Do not act angry but act professional and tell them your expectations. Good luck. For a business to not know about how to use stabilizer and topping is just NOT ACCEPTABLE. Sue
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It looks like they didn't use enough stabilizer behind the letters. If it were mine, I would do some close stippling in the area around the letters. Look at the back and see if there is still stabilizer on it. If there is, taking it all off would help some. Then try steaming and blocking the area before you quilt it. I think you will be able to get a good result with some work. Good luck! :-D
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That really is inexcusable! I do embroidery and quilting, I would think that the suggestion to press out starch and closely stipple around it would be the best possible solution, and if your not happy you could still do a banner and applique it. You have worked so hard and I'm not sure I would let the embroidery shop touch it again, but I would definitely let them know that the work was totally unacceptable and you should be given your money back (which they should have never taken in the first place!!) Just think not only will you never go there again, probably no one you know, after seeing what they've done to yours will ever go there either. I know I wouldn't!!! Good Luck and let us know how it all turns out! I bet you rescue it.... it is a very nice piece.
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Originally Posted by Rachelcb80
I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.
I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :( As the quilt was "unfinished" when you took it to them, they obviously knew, by feel and by sight, that there was no stabilizing in it like their embroidery usually has...surely they usually do things like ball caps, canvas bags, etc. They could tell the texture/strength of the fabric. In my opinion they should have either warned you of possible results or refused the job altogether. I'd suggest printing out these responses from the board and taking the whole thing back to the store manager with your quilt. The squeaky wheel gets the grease. It does not hurt to complain, you know, because they'll respond either positively or negatively; and one of those will be a relief to you! Good luck, Jan in VA |
Originally Posted by stefanib123
I WOULD take it back to the place that did it. At least let them know that you aren't happy. I'm not sure if they could fix it at this point, but they should at least refund your money that you spent on something that is obviously not done right.
Good luck, sorry this happened to you. Its so disappointing, I know. |
First of all they didn't hoop it tight enough. Second, I agree with the lady that said they used the wrong stabilizer. I hate to say this but there is no way these stitches can be removed. Voice of experience... I have been there and done that.
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That's terrible work! They are supposed to be professionals, and that is NOT professional work! It's puckered!! Couldn't they see that??!! Did they think you wouldn't notice it??!! :shock: They need to know that what they did is unacceptable. It would, however, have been better if you had told them right away that it wasn't right. I'm sure you were so surprised by what you saw that you couldn't think clearly. That being said, I still think you should take it back to them, point out the shoddy work they did, and let them know that you expect a complete refund. You've put so much work into your beautiful quilt, and it is such a shame what they have done. Please keep us posted as to the outcome.
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I think that small stippling would ease out those puckers. I am sorry this happened, I would be very disappointed too :(
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