It looks they they didn't use stabilizer and they should have known better. If you rip it out, you'll leave holes in the fabric and that might make it worse. Maybe a high heat with steam on the puckered areas to see if it shrinks a tad. You deserve a refund.

I know exactly how sick you are, something similar happened to me with the lady who quilted my DGD's quilt. I checked with this board and got lots of ideas. I ended up adding alot more quilting of my own. And I think the idea of small stippleing might work. Good luck with what you decide. I am not very confrontational either, so I never let the lady who did the quilting know.

It is a shame that someone would do such a bad job of embroidery. Obviously they didn't know what they were doing. I would have said something and refused to pay for it.

You can take the stitching out but you may accidentally cut the fabric. Also as much stitching as there is may leave the fabric looking funny.

Hope someone can help you out.

I have two embroidery machines and can tell you from experience there is no way you can rip out all those thickly embroidered letters with out ruining the fabric.
I can only suggest leaving it as it is.
Bonnie

i use a embroidery machine everyday,,,for one thing they should have used 2 or 3 pieces of backing,,and solvey on the top,,and it looks like the person did not pull the fabric tight enough,,i would take it back and ask that they do it over,,,but some embroidery is hard to get out without getting a hole in it

Even if stabilizer is used, if the pieces are stretched too tightly on the hoop, it will cause puckering like this. Ask me how I know.

Wow, I read through most of what was said here, I can't believe you got a finished product that looked like that from a shop, they should be ashamed of themselves.

I would take it back and ask for some sort of refund. If you decide to work around it by stippling I'd ask for half my money back, if you decide to remove it and applique on a new banner, I would ask for all my money back.

I wouldn't take the stitching out, it's a bear to remove stitches and it does break down the fabric and if you aren't careful, you could also create holes or tears in the fabric.

I think stippling around it is the best suggestion, although you will really have to be careful that you are not reinforcing the puckers or creating small pleats, it would be tricky but it can be done.

Rachel,
I totally get what you're saying about it not being worth it to try to get a refund...sometimes the stress and aggravation of trying to be assertive to us non-assertive types costs more than letting it go. You still have the problem that you don't have someone else to do the embroidery.

I would take it back to the shop to show them the problem and if it helps you think of the service you're doing to the owner of the business; they don't know they're losing business and getting a bad reputation if they don't have the chance to see it and offer a solution. Whoever did it is probably just hoping it will all go away.

I wouldn't take out the stitches because it will never be the same. I think, close stipling will hide the puckers and make it look like it was supposed to be like that. If not you could replace the banner with the new one the shop does the correct way but love is supposed to build the quilt not aggravation so whatever makes you feel the best is the way to go.

If you decide to cut and replace the banner .. Take the fabric that you will use and have someone embroider the pattern on it before you sew it onto the quilt.. Fussy cut the embroidery piece and sew into Quilt…. Hope you get what am trying to say. Good Luck
I would make sure that who ever embroider this mess knew what I though and have them make amends for it. They IOU big time.

I haven't read all the answers, but I will give you my answer anyway.

This kind of things happen from time to time. Either they didn't use a stabilizer, or didn't hoop it correctly. If you rip it it will show the holes.

I would turn it backwards and press from the back using the heaviest starch you can get, like a professional one or starch made for jeans. Press hard with the iron as hot as the fabric and thread allows you. You may be able to smooth some of the puckers. If this doesn't take care of everything, as said, do micro stippling between the letters. Use the smallest thread and the smallest needle you can handle. I would use a 65 needle with 60 wt thread, maybe Bottom Line. Use the same color on the top and bottom. Please show us what happens.