To answer your question - I have a Reliable Velocity iron that I adore. It was given to me by a good friend who has one and loves it so much she got one for me. I highly recommend it.

Glad your ok...that's nuts!! I stopped using Rowenta irons because of the leakage problems.

employee maybe fired by now.. ya think?

WOW. I am happy for you about your ribbon! I am shocked about your ordeal with Rowenta. Actually, shocked is a little understated. I do not approve at all of the way you were treated. Thank you for posting.

I don’t have a Rowenta travel iron like yours that caught fire. I think I bought my Rowenta DA 82.3 and DE 92.1 back in the 90’s. My daughter and I have used them both extensively. One of them now spits, so it is only used dry.

We are very careful to not use them with power strips, extension cords or timers. They heat up quickly, produce lots of steam, have a nice long swivel cord, and no automatic shut off. We will definitely keep a sharp eye on them from now on. We also keep several fire extinguishers scattered throughout the house.

Thanks for sharing your experience and congratulations on the ribbon. I bet his statement about irons shorting out was about irons in general, not specifically Rowenta irons. I would contact the Product Safety Council as advised.

Unless you recorded the conversation with the Rowenta employee, it will be a case of he said-she said. You can't prove that is what was said.

Also, you should report it to Product Safety but I think you should never have sent the iron itself back to Rowenta. You now have lost your only proof of what happened.

I am a real cynic when it comes to working with corporations. Do not expect them to do the right thing unless they are forced to. If this iron is a real hazard, it should be recalled.

As for the new iron - there is no way I would use it.

No, don't use the iron they sent. send it back if you can. refuse it if the post office will let you.
i had mine for years and it finally blew my power strip. so lucky it didn't catch fire. i ignored everyone. no more!!

While you still have the box the "new" Rowenta came in, check to see if it states where it was actually made/assembled. That might be an eye-opener. If the man you spoke with at Rowenta said the CORD was the problem, IF you choose to use the new one, can you have the cord replaced by a good (as in certified, trained, accountable, honest, reliable) electrician?

What a mess. SO VERY GLAD I gave up using Rowentas after the last one spit at me one time too many and all the reviews I read online bashed the brand soundly. I bought a $20+/- Black and Decker from WM and will just toss and buy a new one it when it begins to misbehave.

Maybe you can save someone from a major hurt by posting your experience on one of the consumer review sites for Rowenta on line, too.

Jan in VA

I had a similiar experience with two Rowenta 's ( I thought the first was just a fluke, and bought a second). It just kept heating and heating till it was beyond white hot and still kept heating, I hate to think what would have happened had I not realized what was happening.
I am glad you are OK, the companies response was a bit lame( in my opinion). Congrats on the quilt.

i just put a rowenta iron in the trash last week....i was doing quite a bit of ironing, tops & back to go to the quilter...i went & pulled out the cord & the plug was HOT!!!!...i thought maybe i just was running it too long & too high....the next day i switched to my shark, same amt of ironing time...the plug was cool when i pulled it out...tried my rowenta again in another plug; same thing...very hot to the touch....i decided it wasnt worth it...i did inspect the cord, no cracks, opening, bends, etc...i wont get another...its not worth the risk...shame on rowenta for their carefree attitude...i wonder their reply if it was their house that burned.....monica in texas