I LOVE customer service stories like that. I hope they do come check out the board and see this thread, because I'm going to order a pair and try them out JUST BECAUSE of that story! I have some Ginghers that I'm very fond of and I don't really need MORE scissors but maybe I'll love these more. (And really, can you ever have TOO MANY pairs of scissors? I love scissors, I even like how they look hanging on my wall, LOL)

Thank you for sharing that story!

Have never heard of Kai scissors before, so did a bit of research. There is a big difference in price between the regular [5000 series] and the professional [7000 series]. Which one do you have?

You can also buy directly from Kai. I love mine - all 6 pair. :D

http://www.kaiscissors.com/

I have heard good things about kai, let us know how they are

I don't blame you to be excited about this. I bought 2 pairs of Kai scissors and been using them for almost a year and they are the only ones that are still sharp. Now I am hunting for good prices on all sizes and shapes. They are amazing.
Good luck with your specific need. I think it is great to deal with a company like that.

I agree! I love my Kai scissors.

You can buy directly from Kai Scissors: www.kaiscissors.com. And, for the USA, free shipping and handling. Service is prompt. I love my Kai's. Carolyn

They are a wonderful company and fantastic scissors!

What wonderful customer service. Everyone should take a lesson from this company. They surely know how to treat their customers, and yup you are spreading the word. Anxious to hear how they work out for you.

I bought a pair of left handed scissors fro Kai at the Houston Quilt Show a couple of years ago. They are wonderful. I prefer them to any scissors I have ever owned!