Seeking advice... what could we have done differently?
#112
Super Member
Thread Starter
Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
I think I understand what it was that you thought you meant to say.
:wink:
'Nother words... it's hard to write VERY CLEARLY.
Right??
:-D
:wink:
'Nother words... it's hard to write VERY CLEARLY.
Right??
:-D
#113
Power Poster
Join Date: May 2008
Location: MN
Posts: 24,659
Originally Posted by Favorite Fabrics
I think I understand what it was that you thought you meant to say.
:wink:
'Nother words... it's hard to write VERY CLEARLY.
Right??
:-D
:wink:
'Nother words... it's hard to write VERY CLEARLY.
Right??
:-D
#114
Originally Posted by Favorite Fabrics
Phyl,
Thank you so much for your kind words! And your order!
I'll tell the staff to get RIGHT TO WORK on it. We're moving you to the head of the pack.
I can't get away from the computer, though, right now I'm placing an online order with Benartex. We need more fabric!!
And we have IrishNY in the shop right now, she decided to swing by and see what our fabrics look like in person. (Hi, Irish!)
Thank you so much for your kind words! And your order!
I'll tell the staff to get RIGHT TO WORK on it. We're moving you to the head of the pack.
I can't get away from the computer, though, right now I'm placing an online order with Benartex. We need more fabric!!
And we have IrishNY in the shop right now, she decided to swing by and see what our fabrics look like in person. (Hi, Irish!)
You have a great shop - I highly recommend it to anyone who is passing through the area. I spent most of the ride home (in the driving rain) dreaming of quilts I could make with the fabric I bought. However, as soon I got home, I hoped on the computer, not the sewing machine. This board is a bad influence on me. :thumbup:
#115
Super Member
Thread Starter
Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
IrishNY,
It was wonderful to meet another board member... having you stop in today was a pleasant surprise. Somehow I thought you lived closer... maybe in Colden, because there's an Irish Road there and well, I just mashed it all together in my mind.
You were a couple of hours too early, though; you missed the carrot cake & ice cream party we had for our neighbor upstairs! And he took the leftovers with him, too.
Did'ja know that we're specialists at the Happy Birthday song? We do it in HARMONY! And with practice we're really getting much better at it. We have cake or pie for everybody's birthday around here. And chocolate the rest of the time.
:lol:
It was wonderful to meet another board member... having you stop in today was a pleasant surprise. Somehow I thought you lived closer... maybe in Colden, because there's an Irish Road there and well, I just mashed it all together in my mind.
You were a couple of hours too early, though; you missed the carrot cake & ice cream party we had for our neighbor upstairs! And he took the leftovers with him, too.
Did'ja know that we're specialists at the Happy Birthday song? We do it in HARMONY! And with practice we're really getting much better at it. We have cake or pie for everybody's birthday around here. And chocolate the rest of the time.
:lol:
#117
Super Member
Join Date: Apr 2010
Location: Oregon
Posts: 3,369
Without reading all the posts or looking at your site, do you tell customers on your site that there may be additional import fees and taxes on top of the shipping? I don't do much with ordering from overseas businesses and wouldn't think about that myself. Other than that, I think you did due diligence, and the customer must take responsibility for her lack of communication.
#118
Super Member
Thread Starter
Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
This is what we say on our "international shipping page":
The price we charge for shipping just includes the cost of sending your package. Your country may charge Customs fees and/or duty and taxes; these will be collected in your country when the package is delivered. All international shipments must be accompanied by a customs form. We are required by law to list the contents of international shipments and the value.
The price we charge for shipping just includes the cost of sending your package. Your country may charge Customs fees and/or duty and taxes; these will be collected in your country when the package is delivered. All international shipments must be accompanied by a customs form. We are required by law to list the contents of international shipments and the value.
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