Sewing Machine Frustration

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09-20-2011, 04:17 AM

#21

Maia B

Super Member

Join Date: Nov 2010

Location: IL

Posts: 2,671

This sounds SO frustrating! I'm so sorry you are going through this hassle. They need to replace your machine. My Quest Plus is a DREAM to sew on; something is clearly very wrong with yours. Keep at the situation until you get what you paid for.

09-20-2011, 04:23 AM

#22

mar32428

Super Member

Join Date: Jul 2007

Location: Winter PArk, Florida

Posts: 1,145

Quote:

Originally Posted by brushandthimble

My Babylock Quest Plus is less than a year old and needs to go BACK into the shop for the 3rd time. It was picked up Wed and we went out of town until yesterday so today is the first day I turned it on. Worked great almost all day even if the spring that came loose was not put back in. Shop kept the spring, said they did not know where it goes. Almost done for the day when the built in walking foot broke, the latest on a growing list. Shop is 45 minutes one way and I work all day Tues and Wed.

First thing I do if I'm planning on buying a new machine etc. I'd find out how qualified the local repairman is IF there IS a repairman. I got a real nut in a lqs. The shop is one of the best in the area but the repairman didn't know diddleysquat about repairs.

09-20-2011, 05:55 AM

#23

Dianne1

Senior Member

Join Date: Nov 2010

Location: Clanton,Alabama

Posts: 943

I would not trust them mailing the spring, I would go and pick it up and then contact Babylock and tell them my problem. You have alot of money invested in that machine and deserve GOOD service.

09-20-2011, 05:55 AM

#24

drdolly

Senior Member

Join Date: Apr 2010

Location: Iowa

Posts: 475

I attendend a Babylock convention in Mo. They do not let you work on their machines unless you take their classes. They teach you everything you should know and if the dealer does not know how to fix it then they are to call Babylock. I would contact Babylock themselves and tell them what has happened. They are very good at standing behind their machines.

09-20-2011, 06:19 AM

#25

grannypat7925

Super Member

Join Date: Jun 2010

Location: Springfield, Ohio

Posts: 5,446

I would definitely declare it a 'lemon' and insist that it be replaced!

09-20-2011, 06:46 AM

#26

Carol J.

Senior Member

Join Date: Jul 2010

Location: Wisconsin

Posts: 502

Quote:

Originally Posted by annthreecats

I was thinking it might be time to contact the company directly especially if you have a warranty on the machine.

It's time to contact the makers of the machine, sounds like you got a lemon, even if the warranty is no longer valid. Tell them everything in a letter and keep a copy for yourself. Don't be afraid to mention the shop that is not doing the repairs the way they should. Baby Lock don't want representatives like that.

Carol J.

09-20-2011, 06:46 AM

#27

patches6032

Member

Join Date: Sep 2011

Location: Transplanted from West Branch Iowa; now Wichita Kansas

Posts: 52

What a bummer!! if the shop won't do something go further up the chain of command. Isn't there a lemon law?

09-20-2011, 07:54 AM

#28

catray

Member

Join Date: Feb 2011

Posts: 63

Sorry about the problem but it's time to contact Babylock. If a repair person doesn't know where a piece goes then it's time to reach to a higher level. I have a Husqvarna (Viking). Am completely happy with this brand. Have had two in almost fifteen years. Bought a Babylock during that time but sold on e-bay because it just did not feel right. Very expensive to-boot. Have a spare machine I purchased from Nancy's Notions and that was inexpensive and steps above the Babylock. Plus I can go into my local quilting store, since that's where I bought the Husquvarna and get service and questions answered right away. Good luck with machine. Hate being without mine for any length of time.