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Thread: So Frustrated!!

  1. #26
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    Is there a phone number for customer support? Check your manual for this service.
    johans, Michigan's UP, Hiawatha National Forest West

  2. #27
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    Your dealer should help you. It is probably something very simple you are doing but buying through a dealer is a benefit you should take advantage of.

  3. #28
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    I've had similar problems & it usually was the bobbin wasn't in correctly or there was a very small piece of thread or lint under the bobbin case. The other thing to try is re-threading the machine. If those don't work go to the back of your manual under trouble shooting. If all else fails call the dealer where you purchased the machine & they might be able to tell you the problem on the phone & how to correct it.

  4. #29
    Super Member KyKaren1949's Avatar
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    I would change thread brands. I bought a Janome 6600 last fall and was about to tear my hair out. It despised Guterman thread. I fought and fought with it. Finally, it was suggested that I use Aurifil~not a problem since. She also likes Superior and Anton Robinson...go figure! I also bought some of those tiny little white teflon washers that fit down in the bobbin case. They seem to work also.
    Karen in Kentucky

  5. #30
    Super Member k9dancer's Avatar
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    Quote Originally Posted by NewbieToQuilting View Post
    Ok, called the dealer and got a bit of help. I rewound bobbin & re threaded machine again and it seemed to do the trick. I could sew a nice straight line. Tried zigzag, miserable fail. It came out straight too! I have dealer stumped, so I guess I have to take it to dealer to fix. I hadn't even sewn 15 minutes on this thing. It better straighten up or I'm returning it!!!
    RE the zig zag: Did you remember to adjust the stitch width?
    Stephanie in Mena

  6. #31
    Junior Member JMCDA's Avatar
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    I wouldn't have a machine that causes that kind of trouble right in the door, it would be right back out the door asap. Take it back and demand another machine, even if they can fix the zig-zag issues.

  7. #32
    Super Member #1piecemaker's Avatar
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    When I got my new machine I got a whole set of new problems. You just have to open that manual and read. Usually it is a threading problem. Good luck!
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  8. #33
    Lyn
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    Senior Member Lyn's Avatar
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    I have three Pfaff machines. Some bobbins go clockwise, while others go counter clockwise. Not sure why the inconsistency

  9. #34
    Junior Member brendaln's Avatar
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    I had the same problem with a Viking Mega Quilter. I re-threaded over and over and missed the fact that I was threading the needle from the wrong side. I had someone sit with me and go step by step by the book and that's when we figured it out.

  10. #35
    Super Member Roberta's Avatar
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    When I had a problem like that I bought a package of the silicone washers that you put in the bobbin and no more bird's nest.

  11. #36
    Junior Member NewbieToQuilting's Avatar
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    Quote Originally Posted by Roberta View Post
    When I had a problem like that I bought a package of the silicone washers that you put in the bobbin and no more bird's nest.
    What are these washers? I've never heard of them before. Where can I get them?

  12. #37
    Super Member quiltmom04's Avatar
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    Plus, I know it should go without saying, but be sure the presser foot is UP before threading!

  13. #38
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    Quote Originally Posted by NewbieToQuilting View Post
    I upgraded to a Pfaff Ambition Essential on Saturday and am ready to take it back to the store! I can't sew more than 10 inches and it creates a rat's nest of thread under the material & I have to rip everything out. I've tried adjusting the tension, threading, rethreading, replacing bobbin, you name it. Any suggestions?
    I have a Pfaff (not as new as yours, but still a Pfaff), sounds like a bobbin problem. When I've had this problem, I've found that my bobbin is wound wrong. Sometimes too loose, but I've also had a bobbin crack on me and I didn't know it and spent two days with a MESS on my hands. I also had a problem when I didn't get my bobbin locked in place. And lets NOT forget the times I've put my bobbin in backwards. Give your new baby another chance. Good luck and happy sewing.

  14. #39
    Senior Member Delilah's Avatar
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    I have purchased several older Pfaffs, and two new ones (Creative and Expression with 9" throat). I took the new ones back to the store for credit and refund and will NOT buy another new Pfaff as long as they are made in China. The older ones are made in Germany or are Swiss made (I think).
    OCD in the OC

  15. #40
    Super Member Bluelady's Avatar
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    Make sure when you thread it that the presser foot is up and the needle is in the highest position. Those were my mistakes! And the dealer should be able to help you locate the issue if none of our suggestions work. Good luck! I love my Pfaff

  16. #41
    Super Member CoventryUK's Avatar
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    They are called Little Genie magic bobbin washers!! Designed by Sharon Schamber. Check out Leah Days site/shop or most Local Quilt Shops should stock them!! This is in reply to NewbieToQuilting!!
    Hilary

  17. #42
    Power Poster MadQuilter's Avatar
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    I've had that happen with one of my Pfaffs where the top thread would jump out of the uptake lever.
    Martina
    Life, Liberty, and the Pursuit of Fabric!

  18. #43
    Senior Member Michellesews's Avatar
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    I have had many Pfaffs...in fact I think I should hold stock. Now, my 1473 from the dark ages, but which I still love....when you put the thread in the bobbin, it should go counter clockwise. On my newest Pfaff, the Creative Sensation...it is the opposite. I had the same problem you describe when I tried to load the 1473 with the bobbin going clockwise. I sure hope this helps, having a new machine is such a thrill and having problems with that same machine is just the PITTS.
    Michelle Guadarrama

  19. #44
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    What kind of store did you buy it from? WalMart(or similar) or an actual sewing machine shop? If from a sewing machine shop, you should have gotten some lessons on "learning" about your machine and learning what the machine can do. I would take it to them and tell them you need some lessons on the machine. If from a non sewing machine shop, I would probably take it back and get my money back, then I would go to a sewing machine shop and see what they had, but they should offer you classes on your machine.

  20. #45
    Super Member JoanneS's Avatar
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    Quote Originally Posted by Weezy Rider View Post
    Are you threading with the needle up? Also try grabbing both bobbin and top threads when starting a seam.
    Regardless of design - I've had the top thread pop out of the take up lever. In machine embroidery, the problem is often the opposite side. If you have a rat's nest underneath, the problem is usually on the top somewhere.

    With the bobbin - check to make sure it's securely in there. The new Ambition is drop-in bobbin isn't it? Those who use drop-in bobbins might have more suggestions.
    I've got vertical bobbins and they don't always catch on the spindle and pop out. There used to be a good click on the older Pfaffs, not so now.

    The older Pfaffs had lousy thread cutters. A lot of times they will NOT pick up the bobbin thread correctly or at all. However, with a drop-in bobbin the thread cutter should have improved.
    I have Pfaff's Creative Sensation - a top-loading bobbin. I haven't kept track of how many times I've had trouble with mare's nests on the bottom. I usually start over with BOTH needle and bobbin. Rethread needle, put bobbin in again. Never thought to rewind the bobbin - but I'll do that the next time I have a problem. This machine is SUPPOSED to have a new magical automatic tension-setter. I'm not convinced. Sadly, I bought it in Tucson, and I'm now in CT where the nearest Pfaff dealer is 45 minutes away. I thought I had all the tension problems fixed before my machine and I returned to CT in April, but it hasn't worked out that way.

  21. #46
    Super Member mimiknoxtaylor's Avatar
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    when I got a new fancy machine I had that happen and it wound up that the bobbins for my new machine were just enough different from my other machine (same brand) and it only wanted to have its special toys to play with-lol.
    Joyce T, RN retired
    Laughter is the best medicine

  22. #47
    Junior Member NewbieToQuilting's Avatar
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    I got it fixed, I think...It was a needle issue. First I thought it was in all the way since it was tight, but it wasnt. Then, the material I was usinng to test was too thick (thus the skipping issues). I changed the needle to a jeans needle and what do ya know, problem solved!! Thanks for all your help!!

  23. #48
    Super Member caspharm's Avatar
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    Didn't the dealer offer any lessons on how to use the machine?

  24. #49
    Junior Member Maggieloe's Avatar
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    Is the thread coming off the take up lever?

  25. #50
    Junior Member NewbieToQuilting's Avatar
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    Quote Originally Posted by caspharm View Post
    Didn't the dealer offer any lessons on how to use the machine?

    No, the dealer only offered class on how to use it after I called saying I couldn't get it to work. I got it right at closing time & I think they were ready to go home. :/ I got it working i think, but I think I'll still go down to make sure everything is ok on it.

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