Mary M

I hope you guys will let me vent for I need something to get me picked up. I seen a Grace Machine Quilter [I think this is one of the first ones they made for a home sewing machine] advertised and went to see it during the week. I had been wanting to get something to make sandwiching and quilting easier for my bad back. The woman bragged it up and said it would be wonderful for a person with limitations like myself. It was taken apart so lots of parts to look at. The woman did tell me all the parts were there and told me to look it up on the internet to see what it looked like. I did, and then I decided I would buy it with assurance from the woman that she would come Saturday afternoon or Sunday morning to help me put it together. Saturday came and went and I thought I would start putting it together since I did have the instructions. I got as far as installing the tracks and discovered there were only two pieces of track but the assembly parts listed six.
I emailed her letting her know that these parts were missing and would she bring them with her when she came Sunday mrning. Did not receive any response from that. Sunday morning came and still hadn't heard from her so around 10:00a.m. I called her to find out when she was coming, for sure. Tried both her cell no. and house no. but no one answered. I then waited until noon and tried again to contact her, but no answer so I left a message saying I would like to have my money refunded because not all the parts were there and with no one to help me put it together I wouldn't know if I had it right.
Well about 2:00 she finally calls and acts all indignent about the matter and told me she was calling the cops because I had threatened her.! Ouch! I was so upset I could hardly speak. [she finally said she would come out. At first she said all the parts were there and then she says she used it with just the two tracks[one is a 60" and one is a 52".] She said I just had to move the tracks WHILE DOING THE QUILTING!! I reminded her that the parts list specifies 6 rails of varying sizes and it cannot be used without the tracks. She stomped and continued to say things that were not true. I wasn't going to argue with a crazy lady and it was clear to me she didn't give a hoot about screwing someone. I live alone and did not even feel safe with her. Now I know, I did some no no's such as paid her in cash, belived her when she said all the parts were there and belived she did intend to help me put it together...it wasn't in writing for I had mistakenly trusted her. I guess I am stupid to be that way, in this day and age of greed, but darn it why do some people have to be that way? I don't know what I will do next. I am supposed to be avoiding stress with recovering from cancer treatments. Will take a deep breath and hope this woman comes to her senses. Thanks for letting me vent. BTW does anyone have some extra tracks? :cry:

craftybear

that is terrible, can you order any of those rails???

why don't you start a thread under the classified needing rails for your particular long arm, maybe someone can help you find them and guide you along

Marquilt

Mary, I am so sorry you've had such a horrible experience. Perhaps the thing to do is to call the Grace Company and tell them what happened and order the missing parts and ask them if they can advise you on how to get some instruction about using it. This will cost you more money, but at least you will have a usable tool in the end. And you never know, perhaps they'll take pity on your predicament and cut you a deal. Worth a try.

M.E.H.

I can understand why you are upset. I would be too. I hope this can be worked out for you.

Candace

Normally, I would recommend a certified letter requesting your $ back, then one could go the route of small claims court for the principal of it... but it's just not worth risking your health over. Consider it lesson learned. Some people just make me sick.

amazon

So sorry this has happened , maybe you can call and reason with her, suggest that maybe things have gotton off to a bad start. Suggest that it would be in both your interest to settle this in a satisfactory manner. If she is unreasonable after that , you gave it your best shot, tell her your turning this over to the DA's office or the sherriffs office for false advertising, she might listen to reason then. Hope this resolves quickly , and you are both happy :-D

Sadiemae

Mary, I am so sorry this person did that to you. I would check with the company and see if there is a way to get the rails. I haven't seen one of these frames, so I am not sure what they look like. What are the rails made out of? Is there any possiblilty of getting someone to make them. I wish I lived closer to be able to help you. I understand being afraid when you live alone. You just don't know what some of the crazy people out there will do.

sueisallaboutquilts

That's a good idea!!!
Mary, your health is more important though. Glad you were able to vent here!! But I hope you find a solution. HUGS

Mary M

I had to edit my message for I see I started out saying "tracks" and ended up saying rails...big difference. It is the tracks that are missing....they are plastic and fit into the wooden grove that is made for them. Still shook up!

Shibori

how frustrating! I have what I believe is the very same model that you do and yes there should be 6. I belong to the gracemachineframe yahoo group. Just plug that in as all one word and join it. I've gotten loads of help there and you may find someone that has some tracks. Contact Grace Co. also as they are tremendously helpful. If you have any questions just PM me:)