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Thread: Stupid costly Error

  1. #1
    Super Member carolaug's Avatar
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    I called Accuquilt from work on break...and asked if she could check to see if I already ordered the 2 1/2 inch strip die for the studio...I have ordered a lot and many just came in...so have not had time to see which ones I have...any how she checked and said NO...so I ordered it...I just started going though my dies and opening them...I do have a 2 1/2 inch strip die that came with the set when I ordered the studio....Aurgh...the one I ordered just shipped...to late to cancel...great...just what I needed...two 2 1/2 strip dies...and it very costly to ship so NO....I will not be selling it on Ebay. ; (

  2. #2
    Super Member KatFish's Avatar
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    Sorry for your costly error. Sometimes it's nice to have a spare.

  3. #3
    Super Member carolaug's Avatar
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    I already have one for the GO too....so that is Three of the same die...I knew I had the one for the GO just did not know I already had one for the Studio. The 2 1/2 inch strip die is used so often.
    Quote Originally Posted by KatFish
    Sorry for your costly error. Sometimes it's nice to have a spare.

  4. #4
    Senior Member MissSandra's Avatar
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    When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
    and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas
    good luck
    Sandra

  5. #5
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    A job just intrudes way too much on our quilting time - so glad I'm now retired! Still find it difficult to find enough time after chores to spend in my studio!

  6. #6
    Super Member fabric_fancy's Avatar
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    can you write return to send on the box and have it sent back?

  7. #7
    Senior Member lyndaloo's Avatar
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    Don't feel too badly, I have two of the geese dies. My fault though, I was so excited about getting the dies and I was ordering them from different sellers on Amazon Marketplace. After all was said and done, though, I still saved about $200 on dies even when the extra die was included that I would have paid through Accuquilt.

    Hi, I've been lurking since a week ago yesterday. I absolutely love this board, it is the best I've ever seen!

  8. #8
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    Welcome lyndaoo!

  9. #9
    Senior Member connie_1936's Avatar
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    welcome aboard lyndaloo

  10. #10
    Senior Member Summer Spice's Avatar
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    Welcome Lyndaloo from West Tennesse

  11. #11
    Senior Member lyndaloo's Avatar
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    Hello everyone! This is the most responsive board I've ever seen. I've learned so much here in the past week, I can't believe it! Wish I had known about this a long time ago.

    I live in Arkansas near Hot Springs.....

  12. #12
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    Quote Originally Posted by MissSandra
    When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
    and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas
    good luck
    Sandra
    I agree. I would contact Accuquilt and ask for a Return Authorization and a Call Tag. They should pay the return postage. When I have these type of issues, I call and make sure I note who I am talking to for reference. Then, I email the company immediately. I don't mention that I had already called them and talked to someone. With an email they have your conversation in writing. The email will be in your account files, and so will the phone conversation. Hopefully someone will take care of it as two contacts shows that this really is an issue. I always try to use the persons name in the conversation, and end by telling them to have a great day! The personal touch goes a long way. Good luck to you!

  13. #13
    Super Member quiltmaker's Avatar
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    I don't think there is one of us that hasn't had that experience with something or another....don't feel bad it happens to all of us.

  14. #14
    Power Poster CarrieAnne's Avatar
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    Oh, no! Well if one breaks, you'll be all set!

  15. #15
    Senior Member Hen3rietta's Avatar
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    I don't think Accuquilt has a responsibility to keep your purchasing records, but that being said, I've always had good interactions with them. I don't see why they wouldn't accept a return on a standard item. If it was not sent in error, they don't have an obligation to offer return shipping, but most places will do so if you explain and ask for an exchange for a different die that you don't have instead. I'm pretty sure that unless you are a shop you will not need a second die. These things are pretty sturdy. Just my HO.

  16. #16
    Super Member juliea9967's Avatar
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    I did that once, too. I have the GO. I made a spread sheet with all the dies listed on it so I can check off the ones I order/have. Boy there has been more than once that I have though "I want that die", look at my spreadsheet, and realize I already have it.
    It's been a great saver for me.

  17. #17
    Super Member suezquilts's Avatar
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    I love your super moon shot!
    I wish I would have taken one!

  18. #18
    Super Member ptquilts's Avatar
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    Quote Originally Posted by MissSandra
    When the order is delivered tell them your not going to accept it! and call accu and tell them you want a refund because you had inquired if you had one and were told no.
    and if you end up with it, ask accu to send you a returned shipping lable or have the delivery company come pick it up. just a few ideas
    good luck
    Sandra
    I don't think is fair to the company, they will be stuck with shipping both ways. If I am understanding right, you asked them if you had ordered the one die, you did not ask them if it was included in the set you ordered.
    Why not sell the extra one here on the QB?

  19. #19
    Super Member carolaug's Avatar
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    Accuquilt customer service was AWESOME...they just called UPS and had them send it back to them. I am a pretty good customer...but also a happy customer!!!

  20. #20
    Power Poster BellaBoo's Avatar
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    AccuQuilt has excellent customer service. I always buy from their site or from a certified rep, the reps have sales better then Joann's or other craft store. You can find all the great bargains at the accucutquilt yahoo group.

  21. #21
    Super Member carolaug's Avatar
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    Their prices are more but its worth having quality Customer Service Reps!!! They always try to help with a solution to all issues.
    Quote Originally Posted by BellaBoo
    AccuQuilt has excellent customer service. I always buy from their site or from a certified rep, the reps have sales better then Joann's or other craft store. You can find all the great bargains at the accucutquilt yahoo group.

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