oatw13

I would consider all of the circumstances. First, how much of a refund did you receive? Are you still satisfied with your per yard price for the fabric, including the shipping cost?

I would definitely let her know via the contact button and see if she replies.As a seller, I would not ship without confirmation that a lesser amount or different product is okay with the buyer.

If you don't want to leave negative feedback, you can rate her lower on the "star" portion if an area is applicable to your situation. You can also leave positive feedback and say "I like it, but...."

If you are satisfied with the product, I would probably accept it and move on. And, I would think twice before buying from that seller again.

Lisa

I have to butt-in and say that I agree with you 100 percent! I also believe that you have the right to say so. If you ordered 6 yards and she didn't have a full 6 yards she should have checked with you prior to taking it upon herself and shipping 5 and half. It's called professionalism and it's called "good business". She knows there is a rating system and she obviously isn't worried about it or else she doesn't realize that she isn't handling the situation properly. I hope you speak your peace about it, I believe you should do so in a professional manner but I don't believe you should have to handle the situation with kid gloves. Tell her what you told us, "you think it's going to be enough fabric but that she should ask first" and I believe the rating system is for instances just like this so the next shopper can beware or ask the seller up front not to short her on her order without an email requesting approval of the shortage.

thepolyparrot

I would kindly let the seller know that she shouldn't ever make assumptions about situations like this - that sometimes people are ordering the bare minimum that they need and would prefer to get a full refund so that they can buy the fabric from another seller.

I would not leave negative feedback unless she was nasty or cheated me or something. Anyone can make a mistake when it comes to customer service, especially at this time of year, when they're swamped with orders.

In exactly the same scenario, another customer might ask her, "Why didn't you just go ahead and ship what you had? It was only a half a yard! Now shipping is a day behind because you were waiting for me to answer what to do!!!!" :mrgreen:

sueisallaboutquilts

Please don't be quick to use the negative feedback button.
I agree she should have contacted you about the shortage but a negative is really harsh.
It should be used as a last resort, and with all the holiday madness I'd cut her a little slack.

Lady-T

I think you should definitely let her know your feelings.
As for feedback....Post what you feel is appropriate and don't worry about retaliation..

Here is EBAY's POLICY:

Sellers aren't able to leave negative or neutral Feedback for buyers.
http://pages.ebay.com/services/forum...rotection.html

EagarBeez

I would leave a good feedback, but, contact the seller and let her know that you were not happy that she went ahead and shipped the fabric, without consulting you first, and tell her, this will hurt her in the future if she does not contact the seller before an item of hers is sent short

quiltsRfun

I rely on feedback to help decide if I want to do business with a seller. What good is it if it's not used in situations like this? Painting a rosy picture when you have a legitimate concern won't help the next buyer make an informed decision. However, I'm not saying the seller should be bashed. Be honest but use tact and diplomacy.

carhop

twice i refused shipments from ebayers and got all my money back, called pay pal and told then why one was broken when it got here the other seller became a pain and said i did not buy it until pay pal told him i did told pp that i was going to refuse it and it was fine by pp got all money back

jean knapp

Yes I would leave a neg review. Just pirchased the spiral table runner pattern and never got it. I emailed and never got an answer, then got one saying it was shipped 15 days ago and I should be patient. Said it was the holidays and once it was shipped she wasnt responsible. Also told me since I was new to ebay I couldnt leave a negative review. My sister in law has an ebay business and in so many words gave her "what for" dont know what will happen next. Just want my pattern.

gypsylady5

I would just leave a generic feedback, not negative and probably not neutral since she did try to make things right. No, I would not have shipped first, but then she did refund the difference. You always have the right to send the item back for a refund if you want, but just give a good generic response. It is very hard to sell on the auctions and nothing is so irriating as a negative or neutral feedback. I'd rather not get one at all!