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Thread: What would you do?

  1. #1
    deema's Avatar
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    I recently ordered fabric on ebay. It was a by the yard listing, stating that there were more than 10 available. I ordered 6. I received notification this morning that my order had been shipped. Later today, I got an email from paypal and the seller stating that the bolt was 1/2 yard short. I was refunded the cost into my pp account, but the 5.5 yards had been shipped.

    Now, I'm certain that the 5.5 yrds will be enough, but on principle, I am bothered that she went ahead and shipped before inquiring if that was ok...nowhere in her store policies, terms or conditions does it state that they will ship what they have and refund the rest in the event of a short cut...

    so... would you leave a negative feedback?

  2. #2
    Senior Member barking-rabbit's Avatar
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    I would email them back and let them know that you were disappointed how it was handled. Then, maybe give neutral feedback and explain why.

  3. #3
    QazyQltr's Avatar
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    Quote Originally Posted by barking-rabbit
    I would email them back and let them know that you were disappointed how it was handled. Then, maybe give neutral feedback and explain why.
    I have to agree with barking-rabbit.

  4. #4
    Power Poster amma's Avatar
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    I don't know that this would rate negative feedback, unless you really needed the 6 yds, your project is on hold/going to be late, due to their mistake. You do have the option of refusing delivery and getting a full refund.

    If you leave a neutral feedback, they can also leave one on you... it could end up hurting your ratings. I guess I would have to ask myself if this is really worth it? :D:D:D

  5. #5
    deema's Avatar
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    Quote Originally Posted by amma
    I don't know that this would rate negative feedback, unless you really needed the 6 yds, your project is on hold/going to be late, due to their mistake. You do have the option of refusing delivery and getting a full refund.

    If you leave a neutral feedback, they can also leave one on you... it could end up hurting your ratings. I guess I would have to ask myself if this is really worth it? :D:D:D
    That's kind of what I was thinking. I mean, I love the fabric (it was just shipped today, so I'm hoping the quality is as good as the looks of it, lol), and it should be more than enough (it's for a OBW, I *need* 3-ish yards. I won't be able to "double up", but I can use the rest of the fabric in other elements of the project). I was thinking to just send an email to the seller to mention my disappointment, and leave feedback based on the product alone (which other people who have used this fabric say it is good quality).

    She has already left feedback for me, which is simply "glowing"...I hate to be a cynic, but I wonder if it is *because* of the short cut...know what I mean?

  6. #6
    Super Member quiltsRfun's Avatar
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    Give praise where deserved - quality of fabric, quick shipping, whatever - but maybe comment that the communication could have been better.

  7. #7
    Super Member Candace's Avatar
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    Stuff happens and this situation doesn't warrant a negative or neutral feedback response IMHO.

  8. #8
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    Unless it's changed again, sellers can no longer leave anything but positive feedback for buyers. Positive or no feedback at all. They haven't been able to leave negative/neutral for a while now. My husband used to sell there, but after the change he just started his own site...it was becoming very unfair for the sellers.

  9. #9
    Super Member jojosnana's Avatar
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    Its the holidays....I would give her a little room. First the thing is if you want to tell her how you feel click oncontact seller and leave her a note on how you feel and why. I don't think it warrents a bad rating. But you have to feel good about what you do.

  10. #10
    Power Poster BellaBoo's Avatar
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    I don't cut any slack to Ebay sellers. I leave negative feedback with not hesitations if the sale is not exactly what I paid for, no substitutions, no just as good, or no assumptions of what I would want. The seller has my email no excuse to not inform me of any changes.

  11. #11
    Super Member oatw13's Avatar
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    I would consider all of the circumstances. First, how much of a refund did you receive? Are you still satisfied with your per yard price for the fabric, including the shipping cost?

    I would definitely let her know via the contact button and see if she replies.As a seller, I would not ship without confirmation that a lesser amount or different product is okay with the buyer.

    If you don't want to leave negative feedback, you can rate her lower on the "star" portion if an area is applicable to your situation. You can also leave positive feedback and say "I like it, but...."

    If you are satisfied with the product, I would probably accept it and move on. And, I would think twice before buying from that seller again.

  12. #12
    Senior Member Lisa's Avatar
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    I have to butt-in and say that I agree with you 100 percent! I also believe that you have the right to say so. If you ordered 6 yards and she didn't have a full 6 yards she should have checked with you prior to taking it upon herself and shipping 5 and half. It's called professionalism and it's called "good business". She knows there is a rating system and she obviously isn't worried about it or else she doesn't realize that she isn't handling the situation properly. I hope you speak your peace about it, I believe you should do so in a professional manner but I don't believe you should have to handle the situation with kid gloves. Tell her what you told us, "you think it's going to be enough fabric but that she should ask first" and I believe the rating system is for instances just like this so the next shopper can beware or ask the seller up front not to short her on her order without an email requesting approval of the shortage.

  13. #13
    Super Member thepolyparrot's Avatar
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    I would kindly let the seller know that she shouldn't ever make assumptions about situations like this - that sometimes people are ordering the bare minimum that they need and would prefer to get a full refund so that they can buy the fabric from another seller.

    I would not leave negative feedback unless she was nasty or cheated me or something. Anyone can make a mistake when it comes to customer service, especially at this time of year, when they're swamped with orders.

    In exactly the same scenario, another customer might ask her, "Why didn't you just go ahead and ship what you had? It was only a half a yard! Now shipping is a day behind because you were waiting for me to answer what to do!!!!" :mrgreen:

  14. #14
    Power Poster sueisallaboutquilts's Avatar
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    Please don't be quick to use the negative feedback button.
    I agree she should have contacted you about the shortage but a negative is really harsh.
    It should be used as a last resort, and with all the holiday madness I'd cut her a little slack.

  15. #15
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    Quote Originally Posted by deema
    I recently ordered fabric on ebay. It was a by the yard listing, stating that there were more than 10 available. I ordered 6. I received notification this morning that my order had been shipped. Later today, I got an email from paypal and the seller stating that the bolt was 1/2 yard short. I was refunded the cost into my pp account, but the 5.5 yards had been shipped.

    Now, I'm certain that the 5.5 yrds will be enough, but on principle, I am bothered that she went ahead and shipped before inquiring if that was ok...nowhere in her store policies, terms or conditions does it state that they will ship what they have and refund the rest in the event of a short cut...

    so... would you leave a negative feedback?
    I think you should definitely let her know your feelings.
    As for feedback....Post what you feel is appropriate and don't worry about retaliation..

    Here is EBAY's POLICY:

    Sellers aren't able to leave negative or neutral Feedback for buyers.
    http://pages.ebay.com/services/forum...rotection.html

  16. #16
    Super Member EagarBeez's Avatar
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    I would leave a good feedback, but, contact the seller and let her know that you were not happy that she went ahead and shipped the fabric, without consulting you first, and tell her, this will hurt her in the future if she does not contact the seller before an item of hers is sent short

  17. #17
    Super Member quiltsRfun's Avatar
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    I rely on feedback to help decide if I want to do business with a seller. What good is it if it's not used in situations like this? Painting a rosy picture when you have a legitimate concern won't help the next buyer make an informed decision. However, I'm not saying the seller should be bashed. Be honest but use tact and diplomacy.

  18. #18
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    twice i refused shipments from ebayers and got all my money back, called pay pal and told then why one was broken when it got here the other seller became a pain and said i did not buy it until pay pal told him i did told pp that i was going to refuse it and it was fine by pp got all money back

  19. #19
    Junior Member jean knapp's Avatar
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    Yes I would leave a neg review. Just pirchased the spiral table runner pattern and never got it. I emailed and never got an answer, then got one saying it was shipped 15 days ago and I should be patient. Said it was the holidays and once it was shipped she wasnt responsible. Also told me since I was new to ebay I couldnt leave a negative review. My sister in law has an ebay business and in so many words gave her "what for" dont know what will happen next. Just want my pattern.

  20. #20
    Senior Member gypsylady5's Avatar
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    I would just leave a generic feedback, not negative and probably not neutral since she did try to make things right. No, I would not have shipped first, but then she did refund the difference. You always have the right to send the item back for a refund if you want, but just give a good generic response. It is very hard to sell on the auctions and nothing is so irriating as a negative or neutral feedback. I'd rather not get one at all!

  21. #21
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    I definitely would leave a negative feedback - the seller is gambling that you will take the order even if it is short - you should have at least had the option to decide for yourself.

  22. #22
    Super Member Marilynsue's Avatar
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    You could do a log cabin too. Either alternate the center block with the two you have, or you could use a pale yellow in the center square. That would be pretty.

  23. #23
    Cyn
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    Quote Originally Posted by QazyQltr
    Quote Originally Posted by barking-rabbit
    I would email them back and let them know that you were disappointed how it was handled. Then, maybe give neutral feedback and explain why.
    I have to agree with barking-rabbit.
    Agree!

  24. #24
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    I would contact the seller and tell her you were disappointed in the way it was handled. She should not have assumed that you could get by with a lesser amount than what she actually listed in the auction and should have contacted you immediately when she discovered her mistake. Depending on her response, I would base my feedback accordingly. I don't think I would leave negative but lesser stars are appropriate. People tend to accept mistakes much more easily if the seller is just upfront with them!

  25. #25
    deema's Avatar
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    Quote Originally Posted by doxieloverred
    I would contact the seller and tell her you were disappointed in the way it was handled. She should not have assumed that you could get by with a lesser amount than what she actually listed in the auction and should have contacted you immediately when she discovered her mistake. Depending on her response, I would base my feedback accordingly. I don't think I would leave negative but lesser stars are appropriate. People tend to accept mistakes much more easily if the seller is just upfront with them!
    That is exactly how I feel. I mean, if she'd emailed me and said "I'm sorry, there's been a mistake and I only have 5 1/2 yards. Do you want me to go ahead and send it?" I would have told her to go ahead and send it. The lack of communication and assumption is what bothers me about the whole thing, not so much that there was a mistake in general.

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