SWEETPEACHES

Has anyone ordered from them recently? I placed an order a couple weeks ago. I inquired a couple days ago and they told me that all their staff had gone to a fabric conference or something like that. My bank acct was charged on April 27. When I log into their site, I can see that there are 3 items in my cart, but it won't let me look at it or see a status.
I'm frustrated.

DebraK

never heard of them.

sharon b

When I went to the site this was on the front page :

UPDATE: We're currently upgrading our server to deliver you a better and faster store! As of right now, CHECKOUT IS DISABLED. Feel free to still look through the merchandise but we're not taking any orders until we come back to you as AN EVEN MORE IMPROVED SHOPPING EXPERIENCE!

Did you pay through Paypal I found this under the Customer Service Tab :

Viewing Orders
Jelly Rolls 2 Go runs its payment and shipping through paypal, and as a result all shipping and ordering information will be sent to you and viewable by paypal.com. If you create an account with Jelly Rolls 2 Go, you will be able to view current and previous order information through your personal account window once you log-in. If you cannot find the order information that you're looking for through either your paypal account or Jelly Rolls 2 Go account, email us and we will do the best we can to help you.

This was also under Customer Service :

Shipping & Delivery
All orders placed will be shipped immediately via USPS on the next business day. USPS should be delivered in 2-7 days, however delivery times are not guaranteed. Orders with APO/FPO addresses and in Hawaii, Alaska and Puerto Rico will be shipped USPS Priority Mail and may take longer to be delivered.

I did not see a phone number listed anywhere- so send them an email through the Contact us section - also I think you can contact Paypal about non delivery

SWEETPEACHES

No, I didn't pay thru paypal. I used my debit card. That message about upgrading their system has been on there for days

DebraK

do you have a previous receipt? Would there be a phone number on that? Sorry if I'm asking the obvious.

SWEETPEACHES

oh... good idea, Debra. I'll look. Apparently it wasn't obvious! ha

Sunnye

NEVER use a debit card on the internet sales. They (not THIS site, I'm saying) can wipe out your whole account. Only use credit cards.

BellaBoo

Be careful about ordering from a site that does not have a toll free number and all contact info listed. That shouts lousy customer service from the start.

The site has a facebook page. Post there your concern. It will get answered fast. Shops on Facebook cannot afford to have any complaints not answered. It shows up on thousands of fans pages. http://www.facebook.com/jellyrolls2go

DebraK

lol, I often over look the obvious so I put it out there ;-) Good luck!

SWEETPEACHES

Thank you Bella. I have posted on their FB page now.