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Thread: Who to blame and do I write it off as a loss?

  1. #1
    Super Member LeeAnn's Avatar
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    I'm not sure what to do. I decided to join the group making the Farmer's Wife quilt. I ordered the book and was so happy when it arrived. When I opened it the CD was broke in half. Now I don't have the templates. I ordered it from a quilt shop that was going out of business and it was their last one. I'm certain the mail person broke it, when I picked up the mail the package was folded in half and stuffed in my box. I'm so disappointed. I knew I was behind schedule but felt I could catch up quickly, now I don't know. Do I just write it off as a loss?
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  2. #2
    Super Member dungeonquilter's Avatar
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    Contact the author. She is active on the board. The publisher was sending out replacement CD for free.

  3. #3
    Power Poster feline fanatic's Avatar
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    Perhaps you can contact the publisher and explain that the retailer has gone out of business. Maybe, if you are lucky, they can replace the CD for free. Here is a link to the publishers website:

    http://www.mycraftivitystore.com/welcomemyc

    On the customer service page they have FAQ and do mention you need to make returns to retailer you purchased from but you have extenuating circumstances.

    It is worth a shot. The worst that can happen is they will make you purchase a replacement CD but I have to think the cost will be minimal. Don't mention the part about the post because if you do they will tell you to file a claim with the post office for replacement. If you do that you probably won't have your refund for year. If they make you purchase the new CD go ahead and do so then file the claim with the post office.

  4. #4
    AbbyQuilts's Avatar
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    in the mean time if you google the authors website they have a template download that you can use since you bought the book.

    And you can request a new cd from her website as well

  5. #5
    montanablu's Avatar
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    Before you blame the mail carrier, it is possible it was in half when he/she got it. Not knowing for certain what was inside, folding in half to put in your box may not have been something they saw as a problem.

  6. #6
    Dix
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    Edited to remove , sorry cannot make copies of a copyrighted CD

  7. #7
    Power Poster feline fanatic's Avatar
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    Quote Originally Posted by AbbyQuilts
    in the mean time if you google the authors website they have a template download that you can use since you bought the book.

    And you can request a new cd from her website as well
    I just found it and you can order a FREE replacement CD from her.

    http://thefarmerswifequilt.blogspot.com/

    On the right hand side a little down the page there is an 800 number and e-mail.

  8. #8
    Super Member LeeAnn's Avatar
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    Thank you everyone! I just called the 800# and they are sending a replacement. They have had quite a few broken CD's and this isn't something new. My deepest apologies to my mail carrier. I knew I could count on you great ladies to come through for me. A special hug for dungeonquilter!
    Life is good again!

  9. #9
    Power Poster BellaBoo's Avatar
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    I would take the book with broken cd to the post office and ask to speak to the supervisor over the mail carriers. The carrier must have used excess force to fold it, the book won't bend that easily, so it should have been obvious the package would have been ruined using that much force. And it's the fault of the seller by putting the book in a soft package with a cd inside. All books should be mailed in hard envelope or box. That's sloppy customer service. I hope you get a new cd, it's not fair two places messed up.

  10. #10
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    I think there were a few others whose CDs were also broken in shipping and they ad contacted the publisher and got replacements.

  11. #11
    Super Member sewmuchmore's Avatar
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    Quote Originally Posted by LeeAnn
    Thank you everyone! I just called the 800# and they are sending a replacement. They have had quite a few broken CD's and this isn't something new. My deepest apologies to my mail carrier. I knew I could count on you great ladies to come through for me. A special hug for dungeonquilter!
    Life is good again!
    I love the way everyone jump right in and found the solution. :D I love happy ends :thumbup:

  12. #12
    charcrfts's Avatar
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    You can go to your post office and request that books and such over a certain size not be put in your mail box, but brought directly to the door instead.

  13. #13
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    I would certainly talk to the post office, although they may say "too bad" and maybe dungeonquilter is right, maybe the author will send you another one, if so, she might want to write on the package "DO NOT FOLD, SPINDLE OR MUTILATE". So sorry this happened to you.

  14. #14
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    The author's blog has a link for a download of the templates grouped by the block that many found better than the CD which prints out only one template per page. Just be warned: there are some mistakes in the download but if you read the discussions of the blocks, you'll know which ones they are and how to fix them.

    http://thefarmerswifequilt.blogspot.com/

    I also got a free quilt design software called Quilt Assistant that I drew many of the blocks into and paper pieced from that.

    http://www.cosman.nl/software_en.html

  15. #15
    Senior Member quilter41's Avatar
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    Contact the Author and Publisher and they will replace it. Others have had problems and they took care of it.

  16. #16
    Junior Member Suzan Larrimore's Avatar
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    I bought my copy from a book store and had the same problem. I don't think the broken CD was anyone's fault, just poor planning by the publisher. I also called the 800# and received a replacement CD within a week.

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