this is why I don't order fabric online....
07-26-2013, 02:07 PM
#31
Member
Thread Starter
Join Date: Jun 2012
Posts: 26
Fat Quarter Shop is so great! I emailed Kimberly on Thursday evening and had an answer on Friday morning! They're letting me return the champagne fabric (I'm paying the return shipping) and they're sending out the "right" color! So glad I'm dealing with a company who understands and appreciates their customers! YEAH for Fat Quarter Shop!
07-27-2013, 06:20 AM
#35
Super Member
Join Date: Nov 2010
Location: Central Indiana
Posts: 1,141
Thank you QKO for the info. I learned my lesson about trying to match a fabric just by looking at the color on my computer screen. I hadn't thought about asking for a swatch before ordering....wonder how may shops would do this?
07-27-2013, 04:11 PM
#36
Super Member
Join Date: Jun 2010
Location: Western Nevada
Posts: 2,520
The only place I know of that will let you return cut yardage that you ordered in the wrong color is Keepsake Quilting. They have a 'no quibble' guarantee. You can return anything, for any reason, at any time, no questions asked. If Fat Quarter Shop does the same in this case, I would be surprised...and grateful...if I were the OP.
Another thing that some customers do in order to be sure, especially when dealing with fabrics that come in a lot of colors, is to send the shop a small sample and ask them to match it.
07-27-2013, 04:46 PM
#37
Senior Member
Join Date: Jul 2010
Location: Richmond, VA.
Posts: 348
I've always had the best customer service from fat quarter shop. The fabric is not cheap, but the customer service makes up for the cost. Really it's about the same cost as my local LQS, except I can't touch and feel before I buy the fabric. It's the place I shop if I'm looking for fabric for a special project. You can often hit a sale or find a coupon.
07-28-2013, 06:19 PM
#39
Super Member
Join Date: Mar 2011
Location: my heart is in texas, philly and london
Posts: 4,756
I haven't had any problems with my on line orders. Everyone is so nice! I often get a handwritten thank you, often signed. It's a small personal touch that is really pleasing. Sort of like getting a real handwritten letter as opposed to an e-mail. of course, i often forget what exactly i've ordered but i've so far always been pleased and the only issue is when the fabric is sold out before my order was processed. then it's just a matter of being disappointed, not upset with the vendor.
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