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Thread: Wow! What a shocker: maintenance

  1. #1
    Super Member ljptexas's Avatar
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    Post Wow! What a shocker: maintenance

    Put my reliable Jenome New Home in shop. They had to order some parts. After 3 wks finally got call that it was ready. Very good thing I had a Brother as backup. But total bill was $191.00!!! Can u believe it? Needless to say, I'm able to pay it out!!!! Boy, right now things are getting tight. So much for some personal things! Have had to take 2 or 3 kitties to vet & that puts a ding in things too. Oh, well, thankful I do have $. Things could alwaysss be worse. God is still in control, tho.
    ~ I'm a Blessed Nanna to 2 Grandsons & 5 Granddaughters ~
    ~ I'm a Blessed Mom to DS & DDIL, DD & DSIL ~
    ~ Mom to 3 cats, Callie, Buddy & Daisy ~
    ~ God Bless the USA ~ ~ God Bless Our Troops ~

  2. #2
    Super Member Raggiemom's Avatar
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    I'd be shocked too! Glad you were able to pay the bill and get your machine back.
    Heather

  3. #3
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    I feel your pain, I have 3 machines in the shop for some service and maintenance. They will be $79.99 each plus any parts needed. I too am glad I have the money.
    Lorraine

  4. #4
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    I sure do miss the days where all you needed was a little machine oil and you could service the machine yourself. $191 is a little pricey but it did include parts. That's about what I'd have to pay too. My regular service charge is about $100.

  5. #5
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    we all need to learn to do more ourselves and this just proves it..wow...that is a years worth of oil changed on my car!

  6. #6
    Power Poster dunster's Avatar
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    When I bought my Bernina in 2006 it came with 1 year warranty from Bernina, but I paid about $260 for 4 additional years of support from the dealer. That covers getting it cleaned and tuned up as often as I want, plus any repairs, including parts. In 2011, when that maintenance agreement expired, I re-upped - 4 more years for the same price. DH thought it was foolish, but I knew better. I clean and oil my machine regularly, but for less than $5.50 per month I have complete peace of mind regarding my sewing machine, and every time we leave home for a few days the machine goes to the shop for a complete cleaning and check-up. Because it's pre-paid, I don't fret about the cost every time. Of course it helps that the shop where I bought the machine has an excellent reputation for service.

  7. #7
    Super Member Lori S's Avatar
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    The cost of repairs of the newer machines is just one of the many reasons vintage machines are so popular. They are easy to clean and maintain at home. I have a vintage and my "repair guy" told me just clean and oil , and they really don't require much else. In fact he told me don't bother to bring it in if you are cleaning and oiling regularly, except for about every 5 years or more. It been 15 years since I took it in for a professional cleaning... I asked him if he thought it was "due" he told me "nope" just keep on your doing what your doing.
    My newer computerized machine... its an annual charge.

  8. #8
    Super Member Candace's Avatar
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    Quote Originally Posted by dunster View Post
    When I bought my Bernina in 2006 it came with 1 year warranty from Bernina, but I paid about $260 for 4 additional years of support from the dealer. That covers getting it cleaned and tuned up as often as I want, plus any repairs, including parts. In 2011, when that maintenance agreement expired, I re-upped - 4 more years for the same price. DH thought it was foolish, but I knew better. I clean and oil my machine regularly, but for less than $5.50 per month I have complete peace of mind regarding my sewing machine, and every time we leave home for a few days the machine goes to the shop for a complete cleaning and check-up. Because it's pre-paid, I don't fret about the cost every time. Of course it helps that the shop where I bought the machine has an excellent reputation for service.
    I wish my dealer offered this! I'd do it too.

  9. #9
    Power Poster Prism99's Avatar
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    Last time I took my well-functioning Bernina 1230 to the shop for yearly maintenance was well over 12 years ago. At that time the charge was over $100 and I'm not convinced the tech did anything at all to it. I noticed after I got it back that he had not reset the upper tension back to the factory setting (which I had changed in order to do some specialized sewing) in order to test stitches. That's when I decided I would just keep the machine very clean myself and take it in only if it malfunctioned. Well, it hasn't malfunctioned, and I figure that in the 12 years since then I have accummulated at least $1,200 towards a new machine if this one ever gives out. (Note: I do have vintage machines I can use as backup if this one ever gives out.)

    I can understand taking a machine in if it has a problem, but I no longer believe in taking it in for cleaning and preventive maintenance. I do clean my machine frequently and well, never allowing lint to build up, and keeping the shuttle race lightly oiled between bobbins. Worth $1,200 to me!!!
    Last edited by Prism99; 03-14-2012 at 10:25 AM.

  10. #10
    Super Member QuiltnLady1's Avatar
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    I am surprised you did not pay more -- around here you can't bring a machine into the service folks without paying $125 -- with parts it would easily be $300. That is why I rarely take it in for servce -- I am deligent about cleaniing and hope to avoid problems.
    QuiltnLady1

    When life gives you lemons, make lemonade.

  11. #11
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    You are lucky to have a shop thatl offers a deal like that!!!
    QUOTE=dunster;5059312]When I bought my Bernina in 2006 it came with 1 year warranty from Bernina, but I paid about $260 for 4 additional years of support from the dealer. That covers getting it cleaned and tuned up as often as I want, plus any repairs, including parts. In 2011, when that maintenance agreement expired, I re-upped - 4 more years for the same price. DH thought it was foolish, but I knew better. I clean and oil my machine regularly, but for less than $5.50 per month I have complete peace of mind regarding my sewing machine, and every time we leave home for a few days the machine goes to the shop for a complete cleaning and check-up. Because it's pre-paid, I don't fret about the cost every time. Of course it helps that the shop where I bought the machine has an excellent reputation for service.[/QUOTE]

  12. #12
    Power Poster BellaBoo's Avatar
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    I took the housing off my Bernina 1260, cleaned and oiled it. It's out of warranty so it doesn't matter if I do the cleaning. I use to work with an ex industrial sewing machine technician. I would bring him used machines and he would show me how to take them apart and put back together. The computer machines I have taken the housing off have the computer part sealed, don't mess with that part. I even learned how to set the timing. It's not rocket science. Old vintage Singers are the best machines to have to rely on. If you have an old broken machine or see one at the thrift store for few dollars, buy it and take it apart.
    Got fabric?

  13. #13
    Super Member MacThayer's Avatar
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    When I bought my machine, even though I bought it off Craig's List and not at the dealer, they cleaned and oiled it. It had been sitting for 3 years, and in this desert dry air, the oil was pretty tacky. Otherwise the machine was spotless. I was also offered a 4 year extended warranty that would be just the same as if I'd bought the machine at their shop. It covered all parts and labor, all routine cleaning and oiling --- you can't get into these newer Janome's the way you used to do in order to clean/oil them -- and a routine clean/oil is $119, not including parts. If something goes wrong, they fix it, no questions asked. I also get free lessons for the next 4 years, including one-on-one lessons. Total cost, including the cleaning done that day was $350.00. Oh, Yes, and I also get 10% off anything I buy in the store, even sale items. I figured I could beat this deal. All I have to do is get it clean twice more, and it's paid for itself, never mind the lessons and discouts! And they're great! I've already had 3 one-on-one lessons, taking me through every stitch and alteration of the stitch in the sewing part of the machine. (it also does embroidery, but I need to get the sewing down first!) I ran into trouble with the tension, and took it back. They actually showed me how to adjust the bobbin tension, which is apparently a "no-no", but it sure did solve my problem. We worked on it for over an hour, until the tension was just perfect, and then she showed me how to adjust the tension and pressure for thicker fabrics and quilting so I wouldn't have to come back for that. Twice I adjusted to quilting tension and pressure, did some work, adjust back to sewing tension and pressure, did some work, adjust back to quilting and did some work, and ended up adjusting back to sewing tension and pressure because that was what I was doing. I was SO comfortable with the process when I left that I'm sure I can recognize and adjust my own tension in the future.

    And it's all free! I was at another quilt shop, and they wanted anywhere from $60 to $130 for a single class, plus buy the book or pattern, plus bring your own supplies, materials, and machine. Do you have any idea what it's like to lug around a Janome MC 9700? They are not light machines, and I just broke a little toe on my right foot, so I'm limping and I just can't manage all that stuff. I want a hard sided carry-on built just for sewing machines -- found one on Amazon -- but it's just not in this month's budget. I think my toe needs to heal anyway. I broke it, so now it's taped to the next toe, and I'm wearing sandals a lot. LOL!

    So I love my great deal, and when I go up there for lessons, they come right out and take the sewing machine right out of the car for me and set it up (because of my broken toe), and they're super nice. It's not as fancy as the other quilt shop, but far more intimate, and I'm actually making friends with the people who attend the classes. I think this is going to be a win-win for me.

    Enough! Time to get off the Board. Cheers!
    MacThayer

  14. #14
    Senior Member scrappy2's Avatar
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    I can't believe the prices that everyone is being charged. My Janome dealer only charges $59.00 for a cleaning. I'm taking one of my machines in to be cleaned and when I get it back I will take another. I never have taken my little Janome 4000 in to be cleaned always done it myself but after 15yrs I think it's past time. I will be taking my embroidery machine in for it's 2 yr checkup too.

  15. #15
    Senior Member pinkberrykay's Avatar
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    MIne only charges $59 as well. I have learned over the years after doing Military Transfers that where you live depends on the prices and what people are willing to pay.

  16. #16
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    My Janome is going in today for a servicing. I expect to pay around $150. It is the 10001 computerized and I can not clean it myself. Thats the cost of having this type of machine. Will let you know when I get it back in a couple of weeks.

  17. #17
    Power Poster twinkie's Avatar
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    You are very fortunate to have the money for this. My DH repairs and refurbishes antique sewing machines. He had a vintage Husqvarna machine that her ex husband had put glue all inside the works. He worked on it for two weeks (about 20 hours) and only charged her $75. Guess it depends on where you live and who does the repairs. Glad you got it repaired.

  18. #18
    Super Member mountain deb's Avatar
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    Ouch! I think I am to scared to take my machine in. It has been 4 years since it has been serviced.
    ABCDEFG

  19. #19
    Super Member kydeb's Avatar
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    You might want to check around with other quilters you know. I have been taking my Viking Rose to the dealer to be cleaned each year for around $80. This year, I asked around and found an independent repair shop that several of the quilters in my guild has used. My machine is 10 or so years old so I didn't feel as obligated to take it to the dealer. Well, he did a wonderful job and charged me $35!! Guess who gets my business in the future?
    Debbie in Kentucky
    kydeb.wordpress.com

  20. #20
    Super Member onaemtnest's Avatar
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    Quote Originally Posted by Prism99 View Post
    Last time I took my well-functioning Bernina 1230 to the shop for yearly maintenance was well over 12 years ago. At that time the charge was over $100 and I'm not convinced the tech did anything at all to it. I noticed after I got it back that he had not reset the upper tension back to the factory setting (which I had changed in order to do some specialized sewing) in order to test stitches. That's when I decided I would just keep the machine very clean myself and take it in only if it malfunctioned. Well, it hasn't malfunctioned, and I figure that in the 12 years since then I have accummulated at least $1,200 towards a new machine if this one ever gives out. (Note: I do have vintage machines I can use as backup if this one ever gives out.)

    I can understand taking a machine in if it has a problem, but I no longer believe in taking it in for cleaning and preventive maintenance. I do clean my machine frequently and well, never allowing lint to build up, and keeping the shuttle race lightly oiled between bobbins. Worth $1,200 to me!!!
    I agree with you Prism99. My experience is I have Husqvarna Viking 1+ purchased new by me over 20 years ago. I bought it before I even knew how to sew as I knew once retired I wanted to learn how to quilt and I would not have the $$$ to purchase such a wonderful machine when funds were limited...so it sat well over half of those years unused.

    Fast Track six years ago I started using the machine sporadically making a quilt or two per year. I decided that I should take it in and get it cleaned and serviced last year. I told them at the Viking dealer that if it should cost more than $100 that they needed to call me and wrote that on the invoice. Surprise, surprise....a call came in that the Mother Board was about to go to quilt heaven and the 'deal' was $500 +labor+ the servicing charges to put the machine in workable order??????????? Wait a minute it was working just fine now there's a problem? I said put her back together and I'll come get her, I cannot afford that kind of expense. When they were going to charge for the 'service and cleaning' DH said let me take a look and the bobbin case had some lint in it and he said, "Not going to do it, if during the cleaning you 'forgot the bobbin case?????"....so walked out with the machine with no charges.

    Found information including schematics online on how to service this machine and DH thoroughly cleaned it. I always clean the machine anyway with every project and when working with linty flannels etc I clean sometimes during the project....BTW 1 year later, Motherboard is fine, machine is fine and I will never darken the doorway of this Viking Authorized Dealer again.

    So I guess second opinions are always in order and setting limits on how much I'm willing to spend or can afford at the time of service is essential.

    I AGREE that non-computerized QUALITY machines are preferential IMHO.
    Last edited by onaemtnest; 03-15-2012 at 06:20 AM.
    Smiles from Idaho,
    Onalee

    "What if you woke up today with only the things you had thanked God for yesterday?" ~ Michael Hyatt

  21. #21
    Senior Member stchenfool's Avatar
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    I have to agree with you. I keep my cleaned and oiled (you can do alittle) and runs like a dream!
    Love 4 stchen

  22. #22
    Senior Member Elaine433's Avatar
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    I paid $124. for service on my Pfaff last December. I was in shock. I know what you mean when you say I am glad that I had the money to pay. I have 3 Shih-tzus going to the vet for check-up and shots and will need to get heartworm med and flea med...I am expecting a bill of at least $300. Thank God that I will be able to pay it, as long as nothing goes haywire before that.

  23. #23
    Super Member Glenda m's Avatar
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    Took my machine in and he did not tell me he couldn't fix a problem I had told him about. (rewiring the light on my Featherweight) Just charged me for the cleaning. Later found out that the shop had changed hands, so at this point I don't have a shop I can take my machines to. I wouldn't mind driving a little way if I know I could get good service. Anyone around OKC recommend anyone?
    You can get older, but you never have to grow up! Tomorrow's just a future yesterday!-Greg Fergerson

  24. #24
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    Ladies OIL YOUR MACHINES! Had mine with a problem and oil cured it. Friends machine froze.
    Oiled it...let it sit wiggled the wheel...oiled it again. Armed with oil, Qtips and paper towel I took it apart (bobbin and bottom). De fuzzed and oiled anything that moved...NO WIRES!......put it back together and she purrs like a kitten.
    If your machine is broke and it may cost you$$$ take it apart.. after all it is already broke.
    You might save some $$$$.

  25. #25
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    The dealer should always tell you ahead of time what the cost is....obviously he did not. What a shock.
    I am like so many of this board.....care for my machine myself...it they need parts or malfunction, then they go in.
    Maintenance is done by me....never had a problem and never have taken any of my machines in for malfunctioning.
    The malfunction is usually my error...or thread out of the take up lever.
    Diana in TX

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