Anyone has issues with ordering through Craft Connections??
02-20-2010, 07:08 AM
#11
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Originally Posted by ghostrider
They are one of my favorite suppliers and their customer service is a big reason why. Sorry you have run into trouble, but perhaps you should see if you can find whatever it is you wanted somewhere else and cancel with Craft Connection this time. I've never intentionally ordered something that was out of stock anywhere.
02-22-2010, 04:59 AM
#12
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That is a wicked cool pattern, Lucy! Definitely worth waiting for. I did find several shops that carry other Sharon Malec patterns and books and one other that actually has three of the german shepherd pattern in stock right now. If Craft Connection continues to delay their ETA, you might consider canceling and going with Desert Rose instead. http://www.desertrosequiltshop.com/c...es=0&lastmenu=
02-22-2010, 06:24 AM
#13
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Originally Posted by ghostrider
That is a wicked cool pattern, Lucy! Definitely worth waiting for. I did find several shops that carry other Sharon Malec patterns and books and one other that actually has three of the german shepherd pattern in stock right now. If Craft Connection continues to delay their ETA, you might consider canceling and going with Desert Rose instead. http://www.desertrosequiltshop.com/c...es=0&lastmenu=
02-22-2010, 07:46 AM
#14
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Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
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Originally Posted by LucyInTheSky
... but it bugs me that 1) they changed the ETA significantly without bothering to notify me and 2) they won't respond to my emails.
02-22-2010, 12:57 PM
#15
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Originally Posted by Favorite Fabrics
Originally Posted by LucyInTheSky
... but it bugs me that 1) they changed the ETA significantly without bothering to notify me and 2) they won't respond to my emails.
This might be me as the lazy consumer, but I would've liked an email when that changed. I'm happy to wait, as long as I'm aware of it. Kinda like in a Mexican restaurant, if they give me water, chips, and salsa, I can wait 10 minutes before they take my order happily. When I'm there more than a few minutes with no water, chips, or salsa, I get impatient. It's one of those acknowledging the consumer type things.
I did get an email from, I would assume, the owner. She said they've had issues with snow storms, car accidents, surgeries, etc, and apologized. She said they just got the pattern in and are shipping today. I feel a little bad for getting so annoyed about not hearing from them with all that stuff going on... all's well that ends well, I guess. I'm just glad the pattern is on its way.
03-11-2010, 05:02 AM
#17
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Join Date: Jan 2009
Posts: 4,688
Have you contacted them? They are showing two in stock now, so they may have cancelled your order without your knowing it. Some places cancel backorders if they go beyond a certain length of time, but I don't know what Craft Connection's specific policy is on that.
I'd call (or email) and ask about the status of the order placed on (date) for (item). If they say it was cancelled and ask if you want to reorder, I'd tell them no and go to Desert Rose. Calling is better in this case, imo. Desert Rose still shows three in stock, btw. Good luck!
I'd call (or email) and ask about the status of the order placed on (date) for (item). If they say it was cancelled and ask if you want to reorder, I'd tell them no and go to Desert Rose. Calling is better in this case, imo. Desert Rose still shows three in stock, btw. Good luck!
03-11-2010, 07:46 AM
#18
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Join Date: Sep 2009
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Originally Posted by ghostrider
Have you contacted them? They are showing two in stock now, so they may have cancelled your order without your knowing it. Some places cancel backorders if they go beyond a certain length of time, but I don't know what Craft Connection's specific policy is on that.
I'd call (or email) and ask about the status of the order placed on (date) for (item). If they say it was cancelled and ask if you want to reorder, I'd tell them no and go to Desert Rose. Calling is better in this case, imo. Desert Rose still shows three in stock, btw. Good luck!
I'd call (or email) and ask about the status of the order placed on (date) for (item). If they say it was cancelled and ask if you want to reorder, I'd tell them no and go to Desert Rose. Calling is better in this case, imo. Desert Rose still shows three in stock, btw. Good luck!
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