june6995

Marmar, suggestion No 1....ask her to replace the damaged mat since she admitted she was the culprit. I think, had I done that I would have offered to pay for it. Quilting equipment is not cheap, or else why did she not have her own equipment? I would be a bit more than annoyed. She took partial responsibility. Let her buy a new mat and you can give her the damaged one to practice on for a while.

I hope you get a new mat. Fiskars will respond by e-mail quickly. they did for me.

June

ShellyQ

I agree with June. I mean accidents do happen, but if I had of damaged somebody elses property like that I would have had the new article in my hand ready to replace said damaged item. To my mind anything else is just not done.

Although I have to admit to having my gear treated like that when trying to help someone else out. So sadly have had to make a rule for myself, Don't lend anything unless I am happy to take the risk of losing it. Is very sad how some people ruin it for others.

marmar

Hello this morning! I've calmed down a bit and realize this isn't the end of the world by any means. I haven't heard from Fiskars yet and dp hope they respond. This lady has never done any sewing and I offered to help her with a baby quilt for a great grandson. She is very eager and I think will learn very quickly. She had not seen a cutter and mat used and I think the temptation was too great after I had gone home. The slashes do look better and seem to have closed a bit. I did try the netting and the sponge with scrubber to no avail. The fine sandpaper helped a bit and I use it again in the morning. I remain happy with all the response . This is a wonderful forum for us. :) :) :) :)

DebJ

You can use one of those bunched net kitchen dish scrubbers too. Or you might try one of those net shower body scrubbers they are finer netting but strudy too. :)