Anyone ever had problems ordering from www.fabric.com?
02-20-2010, 05:46 AM
#23
Senior Member
Join Date: Apr 2009
Location: Pennsylvania
Posts: 619
I've ordered from them many, many times and never had a problem. I like that their "yards" are 39 inches and a couple of times when I ordered 1 or 2 yards it must have been close to the end of the bolt and they sent a good 3/4 yd more without extra charge.
They have a great customer service dept, I think they will fix your problem easily.
Maire
They have a great customer service dept, I think they will fix your problem easily.
Maire
02-24-2010, 02:43 PM
#25
Super Member
Thread Starter
Join Date: May 2009
Location: Arkansas
Posts: 3,061
An update on this continuing saga....
My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:
So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.
Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:
My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:
So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.
Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:
02-24-2010, 03:07 PM
#26
Super Member
Join Date: Aug 2008
Location: Home town: Rehoboth, MA Now living in OK
Posts: 7,774
Originally Posted by Eddie
An update on this continuing saga....
My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:
So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.
Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:
My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:
So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.
Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:
03-04-2010, 06:15 AM
#27
Junior Member
Join Date: Jan 2010
Location: Tennessee
Posts: 119
I have ordered from them three times. The first time I ordered I was not pleased with the fabric. I called them and I was told to keep the fabric and reorder. Overall, they are OK; however, it takes over a week to receive the order. In fact, I have an order to be shipped in a few days. They always send more than you order.
03-04-2010, 08:05 AM
#28
Senior Member
Join Date: Dec 2009
Location: From Baltimore, currently live in Charlotte, NC
Posts: 501
I'm another one that has ordered from them many times. I had one problbem one time with them substituting a fabric for one I ordered. The one I ordered was flannel and the one they substituted, while similar in color, was not flannel. They let me keep the one they had sent, and re-sent a flannel replacement I was happy with.
Thread
Thread Starter
Forum
Replies
Last Post
mrsgreenthums
Main
9
01-08-2013 11:53 AM
sueisallaboutquilts
General Chit-Chat (non-quilting talk)
50
08-27-2011 05:21 PM
Rachelcb80
General Chit-Chat (non-quilting talk)
64
03-31-2010 07:45 AM
