kathy

if it was an honest mistake I believe he was embarressed (after all, he's a man for crying out loud! and you had the nerve to point it out, ) okay that was rude and I apologize to those men who do not have that attitude, he's the owner's son, how dare you point out a mistake!
OR, he did it on purpose and was embarressed to have gotten caught, again, how dare you!
If you have some other place you can shop I say "give 'em hell" if you don't then just make sure you keep a keen eye on your cuts and your bill, if he waits on you again, be sure he notices that you are really watching everything closely.

Arizona Sunrises

It's the owner's son? That's an even bigger reason to say something. I'd bet that the son would learn some real lessons in customer service that afternoon. :lol:

mcdaniel023

I have never heard of a store that limiting the number of fabric cuts (Size yes, fabrics no). If I spent the time picking out 10 bolts of fabric and they tell me they will only cut 6, I buy 0!
I would go talk to the owner. I agree with taking it back if you haven't cut it. If they don't give you a refund for the overcharge, demand a refund for all of it.
If you don't follow through on this, you will have bad feelings everytime you look at the fabric.
I agree with the others, he made a mistake and didn't want to admit to it.
I bet it gets fixed. Custumer service is what makes a business.

Baren*eh*ked_canadian

I can't imagine someone doing that and getting away ith it.
I have a second job in a fabric store, and we have a 20 cm minimum. The only rule we have is that we will not make several cuts of the same fabric, like if the customer wants 6 strips of 30cm of the same fabric, we will cut one 1.8 m chunk, and the customer is responsable for the rest, we're not going to do their work for them.

I had a lady come in last week and buy 40cm of each of the colours in our broadcloth (26 colours, I think), and when I was almost done, she decided she didn't have enough and asked for another 40cm cut of each, so I basically cut 52 pieces of fabric for her. There were people in line, I didn't make a stink about it, didn't charge extra because there were so many, and small pieces at that. She was charged the price on the bolt and that was that.
I think the guy who served you was way out of line, and I would not hesitate to politely bring it to the owner's attention if I were in your place.
Mistakes happen, but he should have owned up to it, at least offered you a 2/3 of some other fabric.

Also, I meant to ask, if you had two fabrics that were cheaper than the rest, wouldn't he have added them up seperately? Did he charge you an extra 2/3 of regular priced fabric, or discounted fabric? Not that it makes a difference, but his argument doesn't hold water.

Cathe

I wouldn't start telling anyone else about it (like at a quilt guild meeting) until I had tactfully mentioned the matter to the owner of the shop and given her an opportunity to make it right. I would do it tactfully because this is her son and we are all sensitive about our children, even in business settings.

sharon b

I think maybe sending a brief note explaing what happened to the attention of the owner or manager. Also ask that you receive some kind of response so that "you" know the owner/manager is aware of what happened, just in case the "employee" intercepts the note. If you receive no response I would look for another place to spend my hard earned money. I have had mistakes happen at my LQS and they always correct them immediately , with smiles and apologies . Everyone makes mistakes it is how you handle them that is more important :wink:
Sharon

HMK

When I was working in a retail store, I heard this from the customers about the young folks - just as a general comment. The truth was, that they were great at counting back the change - it was this ol' gal who had the trouble counting back change and I would panic if the register was out of order - I truly relied on it to let me know the change to give back.

I have always been Math challenged and it reflects in my quilting, too. Working with percentages is also a challenge for me and thank heaven's we're on the metric system. If I made an error and the customer pointed out the mistake, I would sometimes be light humoured about it and apologize and make it right - they always left with a smile.

That's not to say what this young fella did was right - it wasn't. He should have corrected his error and apologized. It should be brought to the owner's attention.

BellaBoo

The owner put the son there knowing his skill and work ethic. I'd never believe the parent wouldn't know his limitations. I would tell the owner about the situation in private. The reaction of the owner would be the decision if I would ever spend another penny there.

Ethel A

No......I am not like that. I wasn't planning to tell anyone about it at all, since I think this matter is between me, the sales associate and the owner. I wouldn't share this kind of information with guild members unless they asked me specifically about my shopping experience at that store; and even then, I would be tactful about the words I choose. I tend to think I have some amount of 'class' and wouldn't just rip a store's reputation just to be spiteful.

JoanneS

I agree - and I would do it in person - it's too easy for the WRITTEN word to be misunderstood. In person, you see the other person's reaction, and there's some give and take. You'll know if s/he is susrprised about what happened and genuinely sorry.