After reading the unpleasant shopping post.....
01-21-2011, 06:16 PM
#111
Super Member
Join Date: Sep 2009
Location: North of Boston, MA, USA
Posts: 3,524
I have to say one of the friendlist (sp?) shops I have visited is in NC, Spring Lake "Loving Stitches". The owner has lent me a pair of scissors when my luggage did not arrive with me, and another time I went in with my DGD about 3 yrs old, she was encouraged to touch all the fabric. Fantastic service, above and beyond.
01-23-2011, 10:48 AM
#112
Super Member
Join Date: Dec 2010
Location: Denver
Posts: 1,402
Originally Posted by quilterjody
My LQS is great. The owner makes it a point to call you by name. She even sets up a special night (beyond regular store hours) during the holidays for husbands (or wives) to come in a shop. You fill out a wish list and she helps them figure it out. I think she feeds them too. Her staff is so nice too. If you are ever in Colorado, check out Creative Cloth Closet in Canon City.
01-23-2011, 11:51 AM
#113
Junior Member
Join Date: Jul 2010
Location: Murphy TX
Posts: 129
My husband reports the truly horrible service to the CEO if it is a large company. But he also reports the truly great service. I think we should be more proactive and report the great service, selection, classes, etc., then we can also report the bad. You could even say so(that we compliment as well as criticize) in a letter, reminding the shop owner that you want to have a great LQS, but if they don't change, they will not be it, and may not even be around. Let's hope that maybe they don't see or understand how they are coming across to customers.
Susan
Susan
01-23-2011, 11:53 AM
#114
Junior Member
Join Date: Jul 2010
Location: Murphy TX
Posts: 129
My husband reports the truly horrible service to the CEO if it is a large company. But he also reports the truly great service. I think we should be more proactive and report the great service, selection, classes, etc., then we can also report the bad. You could even say so(that we compliment as well as criticize) in a letter, reminding the shop owner that you want to have a great LQS, but if they don't change, they will not be it, and may not even be around. Let's hope that maybe they don't see or understand how they are coming across to customers.
Susan
Susan
01-23-2011, 04:35 PM
#116
Administrator
Join Date: Nov 2006
Location: Southeast Georgia, USA
Posts: 9,108
Originally Posted by JanetM
Here is an idea...how about just posting positive experiences. This will encourage others to patronize those LQS's that appreciate their customers.
01-26-2011, 04:49 AM
#117
Member
Join Date: Oct 2010
Posts: 10
Well, I have the best and everyone there are the nicest
and sweetest and most helpful people at my local quilt
shop. If your ever in our area, check them out. They
have been written up in two magazines through the years.
It's the Quilt Box in Dry Ridge, Kentucky.
and sweetest and most helpful people at my local quilt
shop. If your ever in our area, check them out. They
have been written up in two magazines through the years.
It's the Quilt Box in Dry Ridge, Kentucky.
01-26-2011, 06:14 AM
#118
Super Member
Join Date: Jul 2010
Location: Ohio
Posts: 2,148
There are good and bad employees on any given day at every LQS. I have had same employee be good or bad! Do we not all have good and bad days! Sometimes people react to your mood. I shop LQS depending on if they have fabric that I like. I was just at LQS and the staff is really great and helpful! BUT I will probably not go back there for a while since I did not like the fabric they currently have in the shop.
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