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Thread: After reading the unpleasant shopping post.....

  1. #1
    joan_quilts's Avatar
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    Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL

    In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.

    Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.

    Think it would work?! LOL

  2. #2
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    It may. I don't visit a local shop ( Joanna's ) , only if I really need to.

  3. #3
    Super Member lovingmama's Avatar
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    I know what you are talking about.

    There is a quilt shop in my area, the daughter of the owner is always crouchy, rushes you to check out, even though I'm the only one in it.

    The mother is a little bit better, but not much. The only friendly thing in it is the dog Maggie. Always wags her tail and wants to be petted.

    I don't understand why people have to be this way, otherwise would be so much better, it would attracked more customers too.

  4. #4
    Power Poster dkabasketlady's Avatar
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    This sounds like a FABULOUS plan! Are you offering to do this or wanting volunteers to do this all over the states, lol!!!

  5. #5
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    the other thing we can do is to let the shops know when we appreciate the service. The other day someone commented positively on the service in a shop and I copied the comments...without names...went to the shop's website and forwarded those comments to them..again, no names.

    When real shoppers get poor service, the first thing they can do is ask for the shop manager and give them immediate feedback (actually do it for good service also)...with immediate feedback, managers can more easily nip the problem in the bud, or get good info for the employees on duty.

  6. #6
    joan_quilts's Avatar
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    Well, I only have 1 local quilt shop around here within a 50 mile radius, so I can do that one! LOL

    Maybe everyone needs to post the pros/cons of their shopping expierence of the stores they visit. It doesn't have to be just LQS, but JoAnn's or other places.

    This way, we could see who is nice and who isn't before driving so far to a shop. I know with gas prices, I am not going to drive too far for bad service! LOL

  7. #7
    Senior Member Missysgottohelp's Avatar
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    I think this is a wonderful idea. I know that I won't shop any where that has snotty snippy employees. I can go somewhere else and spend my money. I refuse to be treated that way by any store.

  8. #8
    Super Member Chasing Hawk's Avatar
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    Quote Originally Posted by Missysgottohelp
    I think this is a wonderful idea. I know that I won't shop any where that has snotty snippy employees. I can go somewhere else and spend my money. I refuse to be treated that why by any store.
    I agree, we can spend our money at the bar instead.......LOL

    The last time we got bad service, the regional manager of Home Depot sent us a $100.00 gift card. I usually call the corporate office if the company has one. Our I find out who is the head boss of the store and talk with them.

  9. #9
    Super Member raptureready's Avatar
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    I went to one in Champaign Illinois and was treated HORRIBLY. So I left without buying a thing. The next day I went back, walked right up to the woman and said, "I was in here yesterday and you were nasty to me. Obviously you were having a very bad day that had made you mean and hateful. I came back today to give you another chance to wait on me. Hopefully today you'll be nicer." She waited on me and was better but I never went back after that. The store closed.
    Our other stores are friendlier, even our Joanns but it's beginning to get worse. Threads of Time in Danville, Il is one of the most well-staffed, helpful, friendly stores I have ever been in. If you're ever in the area and don't stop in you'll really be missing a wonderful store.

  10. #10
    joan_quilts's Avatar
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    The last time I got really bad service was at the quilt shop I bought my sewing machine from. They didn't fix the problem right away, it took me 5 times of taking it over to them, a 40 mile trip one way, and getting the information off the internet myself telling them what to fix!

    I did get 1/2 yard of free fabric for my time! GRRRRRR! I honestly believe we need a review of shops before going to them. A review by other quilters so we know what to expect.

  11. #11
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    My LQS is great. The owner makes it a point to call you by name. She even sets up a special night (beyond regular store hours) during the holidays for husbands (or wives) to come in a shop. You fill out a wish list and she helps them figure it out. I think she feeds them too. Her staff is so nice too. If you are ever in Colorado, check out Creative Cloth Closet in Canon City.

  12. #12
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    We have a wonderful shop in Ames, Ia. The Quilting Connection. The owner and all of her employees are so warm and friendly. They call you by name when you walk in the door. I was there a few weeks ago and there was a new employee. The owner introduced me to the new employee and told her a little bit about me. She said Helen does a lot of applique. They have wonderful fabrics and it is a joy to go to that store.

  13. #13
    Super Member irishrose's Avatar
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    Both of my LQSs are small enough to have the owners on the floor. All the staff is great. The one downdown is owned by a married couple. He has Janome on the brain and doesn't know why anyone would sew on an Elna, but I can forgive him for that as long as he's willing to give her a cleaning every few years.

  14. #14
    Super Member ghostrider's Avatar
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    My favorite LQS will be featured in the Spring 2011 issue of Quilt Sampler!! I have no complaints at all about any quilt shop that I have ever done business with...and that's a LOT of them! :D

  15. #15
    Super Member TFquilter's Avatar
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    Quote Originally Posted by joan_quilts
    Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL

    In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.

    Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.

    Think it would work?! LOL
    Like your idea...if I am treated badly more than once, after the 2nd time, I don't go back...if the staff is unfriendly, they shouldn't be there, period...I would probably let management know...

    :-(

  16. #16
    Senior Member Mary M's Avatar
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    I think this is a good idea and it should apply to all stores that sell fabric. There are times I wonder how some places stay in business other than they have a monopoly for the area. I so appreciate friendly, helpful service.

  17. #17
    Junior Member harryb1834's Avatar
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    What a great idea! We could call it Joan's Quilt Shop Takeover!!!


    Quote Originally Posted by joan_quilts
    Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL

    In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.

    Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.

    Think it would work?! LOL

  18. #18
    Community Manager PatriceJ's Avatar
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    Quote Originally Posted by joan_quilts
    Maybe everyone needs to post the pros/cons of their shopping expierence of the stores they visit. It doesn't have to be just LQS, but JoAnn's or other places.
    definitely not.

    it is never appropriate to use this board to smear a specific business by name.

    -the quality of customer service is in the eye of the beholder. what makes you angry may please, or at least not bother, somebody else.
    -you'll only post your side of the story. a representative of the business in question will never get to tell theirs. that is not at all fair.
    -some customers are simply impossible to please unless you roll out a red carpet, sprinkle it with rose petals, carry them around in a golden chair, give them everything for 95% off, and bow 'til your nose touches the floor as they leave. :hunf:

    ***NOTE: the prounoun "you" is used generically and does not refer to any specific person/member.***

  19. #19
    Super Member nena's Avatar
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    I will have to say there is a quilt shop here in WV( Hurricane) called "Quilts by Phyllis". I live about 35 min. away ,but I go there when I can. Everyone is so helpful and is sooo friendly. They seem as excited about your new project as you do. I love that place!

  20. #20
    Super Member Scissor Queen's Avatar
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    Quote Originally Posted by joan_quilts
    Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL

    In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.

    Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.

    Think it would work?! LOL
    I don't think it's our place to "round up the villagers and put people out of business" which is in effect what you're doing when you post bad reviews and give the store's name on this board.

    Trust me, if their service is bad enough they'll put themselves out of business.

  21. #21
    Senior Member QuilterGary's Avatar
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    Well said.

  22. #22
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    My LOQS was was in 2 yrs ago and on the cover of the Quilt Sampler. Its called Bits and Pieces,Husband and wife own it but she is the Boss he does the Bernina repairs. She is good and has nice classes, shop is not too big

  23. #23
    Super Member CoriAmD's Avatar
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    that might work if the unfriendly people were the workers, but in my case, it's the Owner herself! And I might add, the workers too. The only friendly one is the owner's husband, but he is rarely in there anymore. Maybe she banned him from coming in.... ha ha ha

  24. #24
    leonajo's Avatar
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    Quote Originally Posted by Mary M
    I think this is a good idea and it should apply to all stores that sell fabric. There are times I wonder how some places stay in business other than they have a monopoly for the area. I so appreciate friendly, helpful service.
    I agree w Mary M. Times r hard, and friendly helpful shops deserve to be reconized!

  25. #25
    Super Member JulieR's Avatar
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    Let's turn it around and only post the great reviews! I've seen several in this thread already that would entice me out if I traveled out that way. I'm less likely to remember the ones to avoid if I'm an out-of-towner.

    So, if I came to visit where would we go?

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