Has anyone ever...ordered from Fabric.com
04-04-2017, 02:37 AM
#31
Super Member
Join Date: Aug 2010
Posts: 2,203
They had better service before Amazon bought them out imo. They have an amazing selection. Took forever to ship my order and I got a giant hole in the middle of yardage that customer services didn't take seriously. Another order took over a week to ship and was missing an item... I gave up. My experiences on fabric.com seem to have been the exception rather than the rule. Several people have never had an issue, maybe I have bad luck LOL. I've heard good things about equilters and thousands of bolts.
04-04-2017, 04:38 AM
#33
Super Member
Join Date: Dec 2010
Location: Manassas, VA
Posts: 1,990
I recently ordered one yard each of two sale fabrics from them for the first time. I received the order in less than a week. Both packages had a sticker on it that said that they were from the end of the bolt. When I measured them, one fabric had an extra 11 inches, and the other fabric had an extra 33 inches for free!!! I felt like buying a lottery ticket. 
04-04-2017, 06:44 AM
#36
Super Member
Join Date: Apr 2015
Posts: 1,265
I have ordered fabric from them multiple times. The last time I purchased 3 fabric panels. One of the panels looked as though the scissors chewed up the cut edge, and it destroyed the edge of the panel, making it useless. The fact that a salesperson knowingly sent me a ruined panel bothered me and I haven't shopped there again.
04-04-2017, 06:59 AM
#37
Super Member
Join Date: Jun 2012
Location: Sonoma County, CA
Posts: 4,299
I've ordered from them for years - more than a decade, and seldom had any issues. I don't notice service changing now that Amazon is involved - for me it's always been hassle-free. I love it when I get those end of bolt "jackpot!" stickers - as JENNR8R describes, I've occasionally gotten almost a full yard for free!
One order, I ordered a yard of a certain fabric and received an email saying it was out of stock but they had everything else. When I got my package, they'd found two half-yard cuts of the fabric I wanted and included them in my order, but did not charge me for that fabric at all. I thought that was really good service, and I was able to use the two half-yard cuts just fine for my project.
They are often the best price I can find for Auriful thread.
Prices have gone up over the years, and the free shipping has gotten less generous over the years too, but I think that's pretty much true everywhere.
I really try to avoid going onto that site, to be honest. Too many tempting goodies, and I already have enough fabric on hand to last the rest of my life. Sometimes I can't resist browsing the New Arrivals, though...
One order, I ordered a yard of a certain fabric and received an email saying it was out of stock but they had everything else. When I got my package, they'd found two half-yard cuts of the fabric I wanted and included them in my order, but did not charge me for that fabric at all. I thought that was really good service, and I was able to use the two half-yard cuts just fine for my project.
They are often the best price I can find for Auriful thread.
Prices have gone up over the years, and the free shipping has gotten less generous over the years too, but I think that's pretty much true everywhere.
I really try to avoid going onto that site, to be honest. Too many tempting goodies, and I already have enough fabric on hand to last the rest of my life. Sometimes I can't resist browsing the New Arrivals, though...
04-04-2017, 09:47 AM
#40
Super Member
Join Date: Sep 2011
Location: Canadian in Minnesota
Posts: 3,078
I ordered two 2-yard pieces of quilting fabric. Received two 2-yard pieces of dressmaker fabric - black lurex and black satin. Sent a quick email and they apologized, said they would send the correct items immediately and please keep the incorrect order. The correct items arrived within 3 days. Now what I'm going to do with black lurex, I have no idea.
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