One Reason Local Quilt Shops do not have Booming Business
07-13-2010, 06:09 AM
#51
Super Member
Join Date: Jul 2009
Location: Southwest Kansas
Posts: 4,820
Originally Posted by LaurieE
I guess I'm different than ya'll. I don't particularly care if I'm greeted upon entering a store. I don't want them to ask if they can help me, either. 99% of the time when I walk into a quilt store, I have a thousand design thoughts racing through my mind and I don't want an employee interrupting my thoughts.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
07-13-2010, 06:31 AM
#52
Junior Member
Join Date: Feb 2010
Location: South GA
Posts: 222
I was in Marietta Ga earlier this month. My daughter had given me cash and taken me for a birthday trip. The shop was about 4 hours from my house. I was so excited!!! She took my picture outside the shop and I had to pinch myself as we went in the door. I could hardly believe I was there. I was greeted and looked around, but when I needed assistance the employees were gathered around the cutting table and didn't want to be interrupted. When I asked for help, . . . well, if looks could kill, I wouldn't be writing this message now. One lady tried to push something off on me, rather than the print I wanted. Her attitude was like, "What's the difference?!"
As someone else said, they chatted on and on with the customers they knew. But I was invisible . . . and I will be from now on. We did finally make some purchases, but my excitement was deflated over my adventure. As we left, my daughter said, "Wow! They evidently don't need our business!" But we went on the the Red Hen and things were much better.
As someone else said, they chatted on and on with the customers they knew. But I was invisible . . . and I will be from now on. We did finally make some purchases, but my excitement was deflated over my adventure. As we left, my daughter said, "Wow! They evidently don't need our business!" But we went on the the Red Hen and things were much better.
07-13-2010, 10:30 AM
#54
Super Member
Join Date: Jun 2010
Location: Renton, WA
Posts: 2,045
Originally Posted by LaurieE
I guess I'm different than ya'll. I don't particularly care if I'm greeted upon entering a store. I don't want them to ask if they can help me, either. 99% of the time when I walk into a quilt store, I have a thousand design thoughts racing through my mind and I don't want an employee interrupting my thoughts.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
07-13-2010, 10:52 AM
#55
Super Member
Join Date: Feb 2010
Location: Northeasten PA
Posts: 1,512
Originally Posted by JudyG
The local stores around me(all at least 45 minutes away) are great. But --- I was in Redmond, Oregon last week with my quilting group and we all went to a quilt store there and I was less than happy with them. I have a hard time picking out fabrics to go together and want to make a bargello that takes 20 different fabrics, 10 lights and 10 darks, and I want them all to be shades of blue. I have a good portion of them, but still needed a couple more. I asked the gal at the counter (there were, I believe, 4 employees working) if anyone there was good with color and could help me with selecting a couple more fabrics to go with what I already had. Her answer was, "No." Period. No offer to at least try to help me or anything. I was absolutely floored. One of my friends and I were selecting fabrics, and one of the gals did come over and give an opinion on the ones we were looking at, but I left that place less than enthusiastic about returning again.
07-13-2010, 11:07 AM
#56
Senior Member
Thread Starter
Join Date: Jul 2009
Location: currently in Sioux Falls, SD
Posts: 697
Originally Posted by coastienest
Originally Posted by JudyG
The local stores around me(all at least 45 minutes away) are great. But --- I was in Redmond, Oregon last week with my quilting group and we all went to a quilt store there and I was less than happy with them. I have a hard time picking out fabrics to go together and want to make a bargello that takes 20 different fabrics, 10 lights and 10 darks, and I want them all to be shades of blue. I have a good portion of them, but still needed a couple more. I asked the gal at the counter (there were, I believe, 4 employees working) if anyone there was good with color and could help me with selecting a couple more fabrics to go with what I already had. Her answer was, "No." Period. No offer to at least try to help me or anything. I was absolutely floored. One of my friends and I were selecting fabrics, and one of the gals did come over and give an opinion on the ones we were looking at, but I left that place less than enthusiastic about returning again.
07-13-2010, 08:30 PM
#57
Senior Member
Join Date: Feb 2009
Location: on the Iron Range in northern Minnesota
Posts: 364
Hi,
I am sorry you had a bad experience at your LQS. I work at my LQS and we always greet and ask if we can be of any assistance when a customer comes in the shop. Then we either assist or let you browse knowing we are there to help if needed.
I also have been in a shop where the employee hovered around me while I browsed and it drove me nuts.....almost made me feel like I was been watched.
Hope your LQS improves!
Bev
I am sorry you had a bad experience at your LQS. I work at my LQS and we always greet and ask if we can be of any assistance when a customer comes in the shop. Then we either assist or let you browse knowing we are there to help if needed.
I also have been in a shop where the employee hovered around me while I browsed and it drove me nuts.....almost made me feel like I was been watched.
Hope your LQS improves!
Bev
07-14-2010, 03:08 AM
#58
Super Member
Join Date: Jun 2010
Location: Flemington, NJ
Posts: 1,167
I live in the middle of nowhere so getting to a quilt shop is a big deal for me. The shop that has the best selection is 2 hours from me. There are only two people there who are happily willing to help. Others will help but you're made to feel like they're doing you a favor. Another pet peeve of mine is when the sales person doesn't say thank you after you buy something.
07-14-2010, 03:29 AM
#59
Super Member
Join Date: Sep 2009
Location: St. Paul, Minnesota
Posts: 2,616
Originally Posted by Scissor Queen
Originally Posted by LaurieE
I guess I'm different than ya'll. I don't particularly care if I'm greeted upon entering a store. I don't want them to ask if they can help me, either. 99% of the time when I walk into a quilt store, I have a thousand design thoughts racing through my mind and I don't want an employee interrupting my thoughts.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
07-14-2010, 03:37 AM
#60
Member
Join Date: Aug 2009
Location: Australind, Australia
Posts: 71
Originally Posted by LaurieE
I guess I'm different than ya'll. I don't particularly care if I'm greeted upon entering a store. I don't want them to ask if they can help me, either. 99% of the time when I walk into a quilt store, I have a thousand design thoughts racing through my mind and I don't want an employee interrupting my thoughts.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
Many times I'm there to look at what's new. Many times I'm looking for something for a specific quilt and I know what I'm looking for.
With all that said, I do expect the employee to be friendly when they're cutting my fabric or when I do ask for assistance.
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