QuiltingVagabond

I am appalled at the attitude and tone of this thread - I have always thought this was a kind and friendly forum!
Bullying the employees is NOT the way to get good service, you can bet they were not feeling warm and fuzzy about you when you walk away after acting the way some of you have bragged about.

Walmart will address this issue by removing the BTY sales goods, because face it, there is not enough profit in the fabric dept to keep it fully staffed 24/7. And then you will gripe that there is no fabric again.

psumom

Today I stopped in the fabric department of our WM and found it absolutely, perfectly, organized! It looks the best it has since they moved it back in!! There was an associate there who asked me if I needed assistance. Huh???? I was in shock! She said someone had called for assistance in the department, but she couldn't find them. When I continued to talk to her, she told me she was from the electronics department, but the the department responsible for fabrics is "lawn and garden"! Wow, that department is the furthest away, and I doubt they'd ever hear a bell, if there was one. This lady agreed that the guys in electronics didn't know how to cut fabric, and that she tries to help out when she can. Before they discontinued fabrics, she worked in that department, so she knew what she was doing. I mentioned this thread on this Board, and I wonder if she'll check it out.

Leonita

I have clled the main # in our store. Couldn't find anyone as they had moved the gluten free stuff. even the help didn't know where it was finally found a clerk who knew somethin.

kay carlson

Excellent response. Thank you raedar63

seamstome

Well I guess you are talking about me. First I didnt yell at the cashier and make her cry, the manager did because the manager was so mad at me. But I got that store policy changed that very day after having problems with that particular store for over a year. I know I did because now they handle the whole situation differently. I am sorry that woman probably lost her job. I wasnt bullying her. I just wasnt going to take it anymore.

Second, I said be polite two times but three strikes you are out.

Third, I worked in retail as a cashier. Although it was many moons ago, life hasnt changed that much. If you want a fast response FROM A FRONT END MANAGER, lock that check out lane down and I will guarantee you it wont take 30 minutes to get that fabric cut. Do it enough and they will change the policy.

Good luck with your Walmart woes. I dont have fabric in mine.

Peckish

That's just way too much work for me. If I have to change my shopping strategies to force a store to change their management habits, then that store does not want my business bad enough. I'm fortunate that I have choices, and I choose to excercise my freedom of choice by shopping where I CAN get good service without all these shenanigans.

Learner747

I usually pick up their service phone and over the loud speaker I shout, "Associate is needed in the fabric department. Associate is needed in the fabric department!" Never fails.

seamstome

Well I went to the new Walmart two towns and experienced their fabric department--didnt know they had one since I rarely go to that town.

You all need to get in contact with the regional managers where you are. There is absolutely no excuse for what you are complaining about even if the fabric is dead cheap and you dont have a LQS.

The department was staffed. While cramped, it was organized. That staffer was either stocking or cutting. She asked people if they needed help to just ask. She did have a line of people--three but it was Sunday afternoon and one of the ladies was buying a ton of fleece. Some of the fabric was fairly good and you could not beat the price for crafting quality.

dd

I have 7 WM within 1/2 from my house in any given direction. I only go to one. They are a Super WM and in a smaller town. The people are friendly and I have no trouble getting fabric cut. I won't go to certain WM because of the staff and no Fabric.
I say life is too short to aggravate yourself or someone else. If you don't like the store or the service, stay out of that store! I told the mgr of the store I do support about the way I have been treated every time I go to the other stores. Mgrs like to hear good things too, not just people griping all the time.
I often write to companies about how wonder an employee is. Actually I shouldn't have to do that. That is the way CS should be. I got one guy a raise because I told the company he went out of his way to help me and was sooo polite and his momma raised him right and deserved a raise. They whole heartedly agreed and wished they heard that sort of thing about more employees. I figured if I write about my experience, how many people have had the same experience and don't tell anyone.
It's easy to take it out on the employees but ask for the mgr.

#1piecemaker

Sounds like too much sugar for a dime! Go shopping!