newBe

Joann's. Need I say more? Well, I will anyway. I ordered a Batik item, clearly marked Batik on the computerized order form & packing sheet and received a non-batik item. Since it was received on the weekend via FedEx, I sent an email asking for if the ordered item was in stock or not and when I could anticipate receiving it; I wrote that I received the non-batik item instead. The reply addressed only their interest in receiving the wrong item back and that they needed to investigate that item. I called customer service after receiving the email and was told that I would need to "reorder the item" I had already ordered. This is their policy and my plea to be granted receipt of the already ordered item went to the "management team" and was denied; ultimately Joann's agreed for no shipping charge. What do you think?

BellaBoo

I don't understand what you wrote to know exactly what is wrong. :?

Dolphyngyrl

That's how they do it. They don't do exchanges, they refund it and you have to reorder and hope the 2nd one comes okay with no more problems

newBe

I ordered something, paid for it, but did not receive it. Why do I need to reorder something I already did order? I also thought there was some policy where you are not responsible for nonpurchased items sent; perhaps this was a USPS rule?

Oh well. I followed the rules and reordered. I'm sure I will like the batik item once it reaches me. :lol:

jaciqltznok

dispute it via the CC company..quicker results that way!
As a side note, some fabrics are called Batiks, because of the way they look on the front, but they are NOT batiks at all and Joanns sells many of them!

nativetexan

what a way to do business. perhaps you should find batik elsewhere. then shoot off a "good" email to their corporate people if they have any.

NanaCsews2

I ordered a large bolt of batting from Joanns (couple hundred dollars) using a 50% off coupon. Got an email saying they cancelled my order because they didn't have any in stock. (I had checked when I first ordered and was told they had inventory.) So was a little confused to get the email. I asked if I could get the 50% coupon price once the item was back in stock. They said no. Made no sense. So after all kinds of things going through my mind wondering how this all happened and why they wouldn't honor the coupon after being told they had inventory and THEY were the ones cancelling, I decided to reorder right away and entered the code for 50%. They honored it and I got my bolt of batting within a week. Error email perhaps?
Overstock.com: ordered a product, and it wasn't 1/2 hr later I changed my mind and tried to cancel. Couldn't because they said warehouse pulls orders in a couple hours after orders come in. So, I had to wait for it to be shipped, paid the shipping on a product I tried to cancel, and went through several emails and chat sessions to get the return shipping charges removed. But I still had to pay for the item to be shipped to me. So many other sites you can place an order, and change the order almost up to 24 hrs later. The best service I have had is Nancy's Notions. To me things aren't worth my time ordering at Overstock.com.

newBe

Jacquie,
I think things will resolve OK. I did not know that about the batiks. This item was less than $11.00 and reorder shipping was going to be almost $8.00!

that

newBe

I bought some fabric for my mother-of-the bride dress from Joann's when I lived in an area with a store. The seamstress refused to sew my dress, stating that Joann's was selling drapery fabric as dress fabric! You can tell I'm really a newbe. I'm laughing about it now. I think you are right about linking customer satisfaction with Joann's in a category with Overstock.

Thanks for the tip on Nancy's Notions.

genafan201

Problem with that is somebody is going to be complaining about the added wait time...

Personally, I order a lot of mail order products...I want everything NOW!!! 8-) Can't stand that mail time...BUT, if I do order anything on-line, it will be from Amazon...never had any problems with them.