I bought my mom a Kindle for Christmas in 2010, purchased through Amazon. Later in the year she went on a trip and ended up leaving the Kindle on the plane. I contacted Amazon and had the Kindle blacklisted, noted as lost so no one could purchase on the account. Well, yesterday I received an email from Amazon informing me the Kindle had been returned to them. I was just AMAZED. It's so nice to be reminded there are honest people in the world. I called Amazon and after an hour on the phone, it was determined that they were not going to be able to locate our Kindle, (even with the red case it was in LOL). They had never run into this situation before. But they did refund me the entire purchase price! Amazon was so helpful and great customer service.