Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 9 of 9

Thread: Another Superior Customer Service Moment

  1. #1
    Senior Member Boscobd's Avatar
    Join Date
    Mar 2010
    Location
    Arizona
    Posts
    989
    In January at the Tucson Quilt show I purchased a kit to make a Prairie Sampler quilt. It's a large quilt (83x94) and contains loads of fat quarters and eighths for a scrappy look. Yardage for 3 borders and binding were also to be included.
    However, when I inventoried the fabrics before starting the quilt, I discovered that yardage for the 2 inner borders and binding was missing.
    I e-mailed the store (The Stash Store) and asked about the missing fabrics. Less than 2 hours later I received a reply apologizing for the mishap and that the fabrics would be mailed to me as soon as she is able to return home (she's stuck in the midwest snow storm trying to get home right now).
    Now, that's superior customer service if you ask me! :D

  2. #2
    Super Member Quiltforme's Avatar
    Join Date
    Aug 2010
    Location
    Beautiful Washington state!
    Posts
    3,344
    It's amazing what happens when you contact the store they are so willing to help out. Thank you for sharing!!

  3. #3
    Super Member earthwalker's Avatar
    Join Date
    Jun 2009
    Location
    Perth, Western Australia
    Posts
    8,973
    Yes, it is. Businesses who go the extra and care about their customers should be rewarded with positive feedback. Happy quilting.

  4. #4
    Google Goddess craftybear's Avatar
    Join Date
    May 2009
    Location
    Central Indiana (USA)
    Posts
    31,246
    Blog Entries
    194
    that is great the store is going to make it right with you

    Great Customer Service

  5. #5
    Senior Member Patchwork Pam's Avatar
    Join Date
    Dec 2009
    Posts
    355
    awesome !!!!!!!!!!!

  6. #6
    Senior Member kwendt's Avatar
    Join Date
    Dec 2010
    Location
    Coastal Florida
    Posts
    956
    Awesome. How cool that there are some places... usually small, local biz folks that still think about the customer.

    That's just great. I hope the owner makes it home okay, and that things at home don't deteriorate while she's gone.

  7. #7
    T-Bones mom's Avatar
    Join Date
    Mar 2010
    Location
    Northern NY
    Posts
    1,938
    Thank you for posting a positive comment. I am so glad it worked out for you.

  8. #8
    Super Member
    Join Date
    Jul 2010
    Location
    Saginaw Michigan
    Posts
    1,204
    that is really honest to goodness good service which is rare these days! :thumbup:

  9. #9
    Power Poster amma's Avatar
    Join Date
    Jul 2007
    Location
    Out searching for some sunshine :-)
    Posts
    59,113
    Blog Entries
    1
    Thank you for sharing this positive experience with us :D:D:D

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.