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Thread: Superior Customer Service

  1. #1
    Junior Member
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    Jan 2012
    Location
    Butte, Montana
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    Superior Customer Service

    I think when a company goes above and beyond they should receive a big shout out. So here it is:
    Backsidefabrics.com well done!
    I have ordered from them several times and been very happy but this week they really did an outstanding job. I received an order and unfortunately, it had been printed off-grain. I contacted them via email (with pictures) and had an immediate response. They are replacing my order with fabric that they inspected to be sure it was printed correctly. They would have mailed it out the same day but the mail wasn't running.
    Don't be afraid to order from them, they have beautiful backs and great customer service.

    Marilyn

  2. #2
    Super Member SusieQOH's Avatar
    Join Date
    Jul 2017
    Location
    Central Ohio
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    8,820
    That's nice to know. I agree that places like that should be touted. Thanks!
    Glad it worked out for you.

  3. #3
    Super Member
    Join Date
    Feb 2018
    Location
    North Carolina
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    2,083
    Thanks for posting this. I try hard to call companies that give excellent service and thank them. They are complained at so much that they do appreciate a kind word.

  4. #4
    Super Member luvstoquilt's Avatar
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    Feb 2011
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    Yorkville, IL
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    Thanks for sharing. That is good to know. Love to hear about a job well done!
    "You must do the thing you think you cannot do"....E. Roosevelt

    Sharon
    Yorkville, IL

  5. #5
    Super Member lorimax5859's Avatar
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    Apr 2011
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    Arizona
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    Thanks for posting.

  6. #6
    Power Poster Mariposa's Avatar
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    Jul 2010
    Location
    Eastern Washington
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    29,052
    That's nice to know. Thanks for sharing~
    Be a blessing to others, as you may entertain angels unaware!

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