Have to share/ Great Customer Service
02-04-2014, 04:11 PM
#1
Super Member
Thread Starter
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,913
Have to share/ Great Customer Service
Received some jelly rolls that were not the right size. Nancy's Notions contacted the Hoffman company and they are not only replacing them but sending my border (2 yds) and backing fabric (8.25 yards) of my choice, to me as well!!! I can't believe in this day and age that I found someone who went beyond the norm to keep a customer.
Wonderful. Made my day...week.
Wonderful. Made my day...week.
02-04-2014, 09:03 PM
#6
Super Member
Join Date: May 2008
Location: Louisiana
Posts: 6,764
Originally Posted by PenniF
It IS good to know that there are companies out there who care about their name and reputation...and doing the "right thing".
02-05-2014, 07:09 AM
#8
Power Poster
Join Date: Mar 2013
Location: Corpus Christi, Tx.
Posts: 16,105
I have learned to speak up. I too used to let things be. Then I looked at how much I spent/ lost on "let things be". Not anymore. You just end up paying double.
Originally Posted by GailG
And it is good that you reported it. I have a tendency to just accept things as they are and not purchase from the company, etc. anymore. And this I have to accept my losses. Fabric and notions are so expensive now that we almost have to speak up.
02-06-2014, 05:22 AM
#10
Super Member
Join Date: Mar 2010
Location: north Alabama
Posts: 1,861
Nancy's Notions is a great place to do business with......a few yrs. ago, I ordered one thing but received somebody else's order, and they received mine. When I called Nancy's Notions, they told me to keep the wrong item for free, and then shipped out the correct item that same day!
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