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    Old 02-01-2011, 08:18 PM
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    In January at the Tucson Quilt show I purchased a kit to make a Prairie Sampler quilt. It's a large quilt (83x94) and contains loads of fat quarters and eighths for a scrappy look. Yardage for 3 borders and binding were also to be included.
    However, when I inventoried the fabrics before starting the quilt, I discovered that yardage for the 2 inner borders and binding was missing.
    I e-mailed the store (The Stash Store) and asked about the missing fabrics. Less than 2 hours later I received a reply apologizing for the mishap and that the fabrics would be mailed to me as soon as she is able to return home (she's stuck in the midwest snow storm trying to get home right now).
    Now, that's superior customer service if you ask me! :D
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    Old 02-01-2011, 08:19 PM
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    It's amazing what happens when you contact the store they are so willing to help out. Thank you for sharing!!
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    Old 02-01-2011, 08:20 PM
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    Yes, it is. Businesses who go the extra and care about their customers should be rewarded with positive feedback. Happy quilting.
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    Old 02-01-2011, 08:20 PM
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    that is great the store is going to make it right with you

    Great Customer Service
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    Old 02-01-2011, 08:21 PM
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    awesome !!!!!!!!!!!
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    Old 02-01-2011, 08:23 PM
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    Awesome. How cool that there are some places... usually small, local biz folks that still think about the customer.

    That's just great. I hope the owner makes it home okay, and that things at home don't deteriorate while she's gone.
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    Old 02-01-2011, 08:50 PM
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    Thank you for posting a positive comment. I am so glad it worked out for you.
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    Old 02-01-2011, 09:04 PM
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    that is really honest to goodness good service which is rare these days! :thumbup:
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    Old 02-02-2011, 11:14 AM
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    Thank you for sharing this positive experience with us :D:D:D
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