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#31
Junior Member
Join Date: Mar 2011
Location: Middle of Florida
Posts: 260
I also think highly of them, they give GREAT SERVICE no matter if it's an order their filling or answering a question it's done very professional but SUPER FRIENDLY. Can't say enough good about them.
#32
Last year I ordered some fabric and I didn't receive the correct ones. The red Batik was a faded red and white print. I called and they immediately figured out what had happened and sent me the correct fabric. I didn't have to ship back the wrong piece, she told me to keep it. Since it wasn't the kind of print I like, it's been used to practice fmq on. It was nice to get a free yard of fabric, tho.
#36
Sorry guys but I had poor customer service one time from them and it is hard to forget how condescending the person was who answered my email. I complained about the quality of some fabric I had ordered and I was told that I didn't know what I was talking about, etc.
I still get all my threads from them, but it still irks me about the customer service. Thanks for letting me vent!
I still get all my threads from them, but it still irks me about the customer service. Thanks for letting me vent!
#38
Absolutely the best company on the internet..... get this, I ordcered a closeout fat quarter bundle and 1 fabric was missing. I wrote to them and identified the missing fabric. Because that fabric was no longer available, they sent a new complete bundle.... WOW...love them
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AngelinaMaria
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10-02-2011 03:07 AM