In Praise of Customer Service
#1
Banned
Thread Starter
Join Date: May 2009
Location: Houston, TX
Posts: 7,286
I had ordered a book on Amazon after seeing a beautiful quilt here on the board that was made from this book. This is the email I received from the seller. I was blown away. And I received the book yesterday. Don't you wish all sellers were this wonderful?!
Hi Gabrielle,
Thank you for buying "Rotary Cutting Revolution"! I appreciate your business.
Unfortunately, I sold out of it last weekend and didn't see that I still had it on Amazon (I thought I got them all down from my sites, but I missed one, apparently.)
Rather than disappoint you and cancel the order, I went online to a national bookseller, bought it new, and had it sent to you. I have received an email that it has been shipped as of yesterday, but they haven't given me any tracking information yet. I'll let you know when I get it.
I'm sorry I missed this one, but yours is coming. Just not from me! :) If there is anything wrong with the book at all, please tell me and I'll refund your money.
I hope you like it; it has some really beautiful quilt blocks in there. Happy quilting!
Sincerely,
Connie
CKCurtis
Hi Gabrielle,
Thank you for buying "Rotary Cutting Revolution"! I appreciate your business.
Unfortunately, I sold out of it last weekend and didn't see that I still had it on Amazon (I thought I got them all down from my sites, but I missed one, apparently.)
Rather than disappoint you and cancel the order, I went online to a national bookseller, bought it new, and had it sent to you. I have received an email that it has been shipped as of yesterday, but they haven't given me any tracking information yet. I'll let you know when I get it.
I'm sorry I missed this one, but yours is coming. Just not from me! :) If there is anything wrong with the book at all, please tell me and I'll refund your money.
I hope you like it; it has some really beautiful quilt blocks in there. Happy quilting!
Sincerely,
Connie
CKCurtis
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