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Thread: In Praise of Customer Service

  1. #1
    Banned
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    I had ordered a book on Amazon after seeing a beautiful quilt here on the board that was made from this book. This is the email I received from the seller. I was blown away. And I received the book yesterday. Don't you wish all sellers were this wonderful?!

    Hi Gabrielle,

    Thank you for buying "Rotary Cutting Revolution"! I appreciate your business.

    Unfortunately, I sold out of it last weekend and didn't see that I still had it on Amazon (I thought I got them all down from my sites, but I missed one, apparently.)

    Rather than disappoint you and cancel the order, I went online to a national bookseller, bought it new, and had it sent to you. I have received an email that it has been shipped as of yesterday, but they haven't given me any tracking information yet. I'll let you know when I get it.

    I'm sorry I missed this one, but yours is coming. Just not from me! :) If there is anything wrong with the book at all, please tell me and I'll refund your money.

    I hope you like it; it has some really beautiful quilt blocks in there. Happy quilting!

    Sincerely,
    Connie
    CKCurtis

  2. #2
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    Now THAT is what I call great customer service!

  3. #3
    Power Poster
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    How nice is that!

  4. #4
    community benefactor Renee110's Avatar
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    wow that IS customer service. Nice to see.

  5. #5
    Junior Member kanakama's Avatar
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    I'm really impressed! Everyone in retail should be like that.

  6. #6
    Super Member MaryAnnMc's Avatar
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    One good turn deserves another... if you tell us the name of the Amazon seller, we can purchase from her too. And tell her you sent us!

  7. #7
    Super Member quiltmaker's Avatar
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    Thanks for reporting on Great Customer Service...it is so refreshing to hear. IMHO, there are far more great experiences than bad and I truly love to hear the good ones.

  8. #8
    Power Poster CarrieAnne's Avatar
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    WoW! I am impressed too!

  9. #9
    Super Member luvTooQuilt's Avatar
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    Wow. That's awesome!!

  10. #10
    Super Member beachlady's Avatar
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    She certainly went above and beyond. She wants to keep you coming back and telling us about her helps her sales too. Great to hear news like this today.

  11. #11
    Super Member michelehuston's Avatar
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    I am more than impressed!! Definately a seller to use again and again!! Thanks for the happy moment!!

  12. #12
    Junior Member
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    Wow! That is beyond great customer service.

  13. #13
    Super Member deanneellen's Avatar
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    So nice to hear about this. Makes me want to buy the book just because of the great customer service she gave to you.

  14. #14
    Senior Member Mary M's Avatar
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    What a wonderful testimony to a business!

  15. #15
    Super Member QuiltnCowgirl's Avatar
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    Wow! That fit the definition of 'above and beyond'. What a great person!

  16. #16
    Super Member quiltsillysandi's Avatar
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    Exceptional service, exceptional person.....

  17. #17
    okiepastor's Avatar
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    Now we all just need to know who this is!

  18. #18
    Super Member leaha's Avatar
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    wow Connie CK what great service! and how nice to take the time to write to you! so the difintion of above and beyond !!

  19. #19
    Super Member leaha's Avatar
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    opps!!

  20. #20
    Super Member
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    Whoa! That deserves praise. Whoo hoo that level of service exists!

  21. #21
    Super Member teacherbailey's Avatar
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    OMG! Unbelieveably good customer service....we have "good" in the quilting world but this goes way above and beyond. Please, Please, share the name of this seller (or for those of us not too familiar with Amazon, a link to her store) so that we can support her for being so wonderful!!!!!

  22. #22
    Senior Member jtquilts's Avatar
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    How engouraging! Thanks for sharing the good news!

  23. #23
    Senior Member Karyn's Avatar
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    People like that to deal with, keep us coming back! Good to know that some people still have a conscious when dealing with other people and go above and beyond to do right by the other person. Kudos to her!

  24. #24
    Super Member Yooper32's Avatar
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    One in a million, I'd say. How lucky you are.

  25. #25
    Super Member Rumbols's Avatar
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    What a nice seller. Definitely above and beyond the call of duty so to speak. Great job.

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