Sewing Machine Dealer Problem---UGH
04-06-2012, 03:28 PM
#11
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Join Date: Mar 2009
Location: Lake Elsinore, CA
Posts: 15,242
Oh, so sorry. A good businessman doesn't badmouth anyone, because it's sure to hurt his business eventually, plus it's just mean. I feel so lucky to have purchased from a nearby shop with a really good reputation. I know it's not possible for everyone to do that. Shipping the machine is not a good thing either because of possible damage. I hope you can find someone local who can do a better job of repair.
04-12-2012, 06:42 AM
#12
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Join Date: Dec 2009
Location: Phoenix AZ
Posts: 1,018
I just got off the phone with this dealer and he sent it back to the factory. He never called to let me know this or ask if I wanted that done. And it will be coming back to him. I am happy it will get fixed but feel this is just another poor business practice.
04-12-2012, 09:27 AM
#15
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Join Date: May 2011
Location: Pacific NW
Posts: 9,559
I had a similar issue with a Hoover carpet cleaner. It was brand new and after 3 months it stopped suctioning water out of the carpet. I took it into the dealer 8 times in one year. They never got it to work properly for longer than 10 minutes. I was ready to never ever purchase another Hoover again! After the warranty had expired, the dealer started charging me an hourly rate to fix what had never worked properly in the first place. I called the manufacturer in frustration. Turns out there had been a design flaw in the water collection bucket, and the manufacturer had issued free replacements of the bucket. My dealer had not replaced the bucket nor informed me of the flaw. I expressed my unhappiness with the dealer, the manufacturer sent the replacement bucket directly to my home and extended my warranty another year - not that I ever needed it again. The machine has worked beautifully ever since. They also dropped that dealer! He went out of business shortly after that.
I hope you are able to resolve the issue with your dealer soon and get your baby back!
I hope you are able to resolve the issue with your dealer soon and get your baby back!
04-12-2012, 02:41 PM
#17
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Join Date: Dec 2010
Location: New York City/Manhattan
Posts: 1,316
I had a similar issue with a Hoover carpet cleaner. It was brand new and after 3 months it stopped suctioning water out of the carpet. I took it into the dealer 8 times in one year. They never got it to work properly for longer than 10 minutes. I was ready to never ever purchase another Hoover again! After the warranty had expired, the dealer started charging me an hourly rate to fix what had never worked properly in the first place. I called the manufacturer in frustration. Turns out there had been a design flaw in the water collection bucket, and the manufacturer had issued free replacements of the bucket. My dealer had not replaced the bucket nor informed me of the flaw. I expressed my unhappiness with the dealer, the manufacturer sent the replacement bucket directly to my home and extended my warranty another year - not that I ever needed it again. The machine has worked beautifully ever since. They also dropped that dealer! He went out of business shortly after that.
I hope you are able to resolve the issue with your dealer soon and get your baby back!
I hope you are able to resolve the issue with your dealer soon and get your baby back!
04-27-2012, 04:39 AM
#18
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Thread Starter
Join Date: Dec 2009
Location: Phoenix AZ
Posts: 1,018
I thought I would update you all on this continuing problem. After 5 weeks he DECIDED without my permission to mail it to the factory. I found this out 2 days after it happened when calling for an update. I wanted to send it to another dealer if he was not able to repair it. The factory charges $100 an hour plus he would have billed me for all his hours of not repairing it.
I was furious and called the corporate headquarters. They would not say anything bad about the man or even apologize for so much trouble but did admit he should not have done that. BUT when I talked to him, he was like a whipped puppy. So they must have talked to him.
They refused to mail it back to me--but sent it to him. THAT made him have to mail it to me.
I called the out of town dealer I bought it from and he said to send it right to them. They have their repair policy clearly stated on their website. they always call with an estimate. It went off 2 days ago. I really tried to support my local dealer and avoid costly shipping.
He is out quite a bit of money for the simple reason he failed to communicate with me. I hope he learned a valuable lesson from all this.
I have a smaller machine that I have been able to use all this time. Once this is resolved, I will be writing a letter to corporate headquarters with the good and the bad. I took names...lol.
I was furious and called the corporate headquarters. They would not say anything bad about the man or even apologize for so much trouble but did admit he should not have done that. BUT when I talked to him, he was like a whipped puppy. So they must have talked to him.
They refused to mail it back to me--but sent it to him. THAT made him have to mail it to me.
I called the out of town dealer I bought it from and he said to send it right to them. They have their repair policy clearly stated on their website. they always call with an estimate. It went off 2 days ago. I really tried to support my local dealer and avoid costly shipping.
He is out quite a bit of money for the simple reason he failed to communicate with me. I hope he learned a valuable lesson from all this.
I have a smaller machine that I have been able to use all this time. Once this is resolved, I will be writing a letter to corporate headquarters with the good and the bad. I took names...lol.
05-15-2012, 10:19 AM
#19
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Thread Starter
Join Date: Dec 2009
Location: Phoenix AZ
Posts: 1,018
My machine came back from Alabama. They said it was a VERY easy fix. They have a minimum to charge and that was fine for what they did. They raised the feed dogs a bit and lengthened the stitching. It works great now.
I will return the box to the original dealer. He mailed me back the WRONG footpedal even though mine had my name on the bottom of it. He sent some cheap one that comes with the low cost machine. He is holding mine hostage until I return his box. I used mine that came with the smaller Janome.
Corporate will be getting a long letter with the good and bad.
I will return the box to the original dealer. He mailed me back the WRONG footpedal even though mine had my name on the bottom of it. He sent some cheap one that comes with the low cost machine. He is holding mine hostage until I return his box. I used mine that came with the smaller Janome.
Corporate will be getting a long letter with the good and bad.
05-15-2012, 11:38 AM
#20
Super Member
Join Date: Jul 2011
Location: N. Florida
Posts: 4,568
My machine came back from Alabama. They said it was a VERY easy fix. They have a minimum to charge and that was fine for what they did. They raised the feed dogs a bit and lengthened the stitching. It works great now.
I will return the box to the original dealer. He mailed me back the WRONG footpedal even though mine had my name on the bottom of it. He sent some cheap one that comes with the low cost machine. He is holding mine hostage until I return his box. I used mine that came with the smaller Janome.
Corporate will be getting a long letter with the good and bad.
I will return the box to the original dealer. He mailed me back the WRONG footpedal even though mine had my name on the bottom of it. He sent some cheap one that comes with the low cost machine. He is holding mine hostage until I return his box. I used mine that came with the smaller Janome.
Corporate will be getting a long letter with the good and bad.
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